Putting A Call On Hold; Transferring Calls; Centrex Transfer - Altigen AltiServ User Manual

Putting a Call on Hold

While connected to a call, do one of the following:
• Press the FLASH button to play music on hold (if the system is
configured to play music on hold) and do not hang up. Hanging up
will disconnect the call. To reconnect to the call, press the FLASH
button again.
• Press the HOLD button. Nothing is heard by the other party when
placed on hold this way. Hanging up here will not disconnect the call.
To reconnect to the call, press the HOLD button again.

Transferring Calls

To transfer the currently connected call:
1. Press the FLASH button.
2. At the dial tone, dial the third party's extension number, or if
permitted, a trunk-line access prefix and an external phone number.
3. When the third party answers, announce the call or simply hang up.
When hanging up, use the Release button if available, or keep the
hook-flash depressed for a couple of seconds to make sure the call is
transferred.
To abort the transfer and reconnect to the incoming call, press FLASH
again before the transfer is complete.

Centrex Transfer

If you have a Centrex line, you can use this feature to transfer an external
call to an outside number without having to tie up two trunk lines. Once the
transfer is complete, the external caller's line connects directly to the
outside number. Since there are no longer any connections to internal users,
internal trunk lines are then dropped, freeing up system trunk line resources
for other calls.
To complete a Centrex transfer:
1. Press FLASH, then *.
2. Dial the second party's number (no need to dial the prefix for trunk-
line access, such as 9) and either hang up or announce the call.
4 AltiServ User Guide