Calling A Remote Number (Hop Off Dialing); Voice Over Ip Trunk Call Support; Supported Features - Altigen AltiServ User Manual

1. Dial the IP trunk access code (for example, 8).
2. Dial the destination ID (for example, 1), if applicable.

Calling a Remote Number (Hop Off Dialing)

If a remote AltiWare system is configured to allow Hop Off dialing—using
a remote trunk to place an outgoing call—you can do that as follows:
1. Dial IP trunk access code (for example, 8).
2. Dial the remote system ID digit (for example, 3).
3. Dial the trunk/route access code of the PSTN trunk in the remote
system (for example, 9).
4. Dial the phone number (for example, 14085551212).
5. Optionally, press # to speed up the call.

Voice Over IP Trunk Call Support

If your system is set up with voice over IP (VoIP), you can use the
following trunk-related AltiWare system features during IP trunk call
sessions.

Supported Features

The following features are supported while dialing through IP trunks:
• Incoming and Outgoing Trunk Calls—you must dial the IP trunk
access code to make outgoing calls via an IP trunk.
• Call Transfer To and From IP Trunk (Blind and Supervised)—
you must dial the IP trunk access code and all necessary prefixes to
transfer calls via an IP trunk.
• One Number Access—when entering "outcall" numbers via
AltiView or AltiWare Administrator, you must add the IP Trunk
Access code and Location ID. For example, if you want the
AltiWare system to dial the extension 300 at a remote AltiWare
system where the location ID is 1 and the IP trunk access code is 8,
you must enter 81300 as the outcall number.
• Message Notification
• Reminder Calls
10 AltiServ User Guide