The Entire Output Is Blank; Streaks Appear On The Output - Dell 2130cn - Color Laser Printer User Manual

The entire output is blank.

Action
Ensure that eight yellow ribbons are correctly removed from the Print Head Device (PHD) unit. See
Head Device (PHD) Unit" and "Installing the PHD
1
Is the problem recovered?
Ensure that the developer motor functions properly.
1. Launch the Tool Box, and click Machine Check on the Diagnosis tab.
2 2. Select Main Motor Operation Check from the drop-down list box and click the Start button.
3. Click the Play of Sound button to check the motor sound.
Does the motor function properly?
Ensure that the dispense motor for each toner cartridge functions properly.
1. Launch the Tool Box, and click Machine Check on the Diagnosis tab.
2. Select Dispense Motor Check (Yellow), Dispense Motor Check (Magenta), Dispense Motor Check (Cyan), or
Dispense Motor Check (Black) from the drop-down list box, and click the Start button.
3. Click the Play of Sound button to check the motor sound.
4. Repeat step 2 and 3 to perform Dispense Motor Check for the rest of the toner cartridges.
3
NOTE: You can perform Dispense Motor Check for CMYK in any order you desire.
Does the dispense motor function properly?
Replace the PHD unit if you have a spare.
1. Replace the PHD unit. See
2. After you replace the PHD unit, click Chart Print on the Diagnosis tab.
3. Click the 4 Colors Configuration Chart button.
4
The 4 Colors Configuration Chart is printed.
Is the problem recovered?

Streaks appear on the output.

Action
The toner cartridges may be low or need to be replaced. Confirm the amount of toner in each toner cartridge.
1. Check the toner level in the Status tab in the Status Monitor.
1
2. Replace the toner cartridges as necessary.
Is the problem recovered?
If the user is using non-Dell brand toner cartridges, disable the Non-Dell Toner option.
1. Launch the Tool Box, and click Non-Dell Toner on the Printer Maintenance tab.
2
2. Ensure that the On check box is not selected.
Is the problem recovered?
Replace the PHD unit if you have a spare.
Unit". If not, remove the ribbons.
"Replacing the Print Head Device (PHD) Unit"
"Replacing the Print
and "Installing the PHD Unit".
Yes
The task is complete. Go to action 2.
The task is complete. Go to action 3.
Yes No
The task is Go to
complete. action 2.
Contact
Go to action 3.
Dell.
Contact
Go to action 4.
Dell.
The task is Contact
complete. Dell.
No