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1. Replace the PHD unit. See
2. After you replace the PHD unit, click Chart Print on the Diagnosis tab.
3. Click the 4 Colors Configuration Chart button.
2
The 4 Colors Configuration Chart is printed.
Is the problem recovered?
Toner smears or print comes off.
Action
The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example,
change the plain paper to thick.
1
1. On the Paper/Output tab, change the Paper Type setting.
Is the problem recovered?
Verify that the correct print media is being used. See
recommended for the printer.
2
Is the problem recovered?
Replace the PHD unit if you have a spare.
1. Replace the PHD unit. See
3
2. After you replace the PHD unit, test print your document again.
Is the problem recovered?
Replace the fuser if you have a spare.
1. Replace the fuser. See the fuser replacement guide, Replacing the Fuser.
4
2. After you replace the fuser, test print your document again.
Is the problem resolved?
Random spots/blurred images
Action
Ensure that the toner cartridges are installed correctly. See
1
Is the problem recovered?
Ensure that the PHD unit is installed correctly. See
PHD
Unit".
2
Is the problem recovered?
Replace the PHD unit if you have a spare.
1. Replace the PHD unit. See
2. After you replace the PHD unit, click Chart Print on the Diagnosis tab.
3. Click the Pitch Configuration Chart button.
3
The Pitch Configuration Chart is printed.
Is the problem recovered?
"Replacing the Print Head Device (PHD) Unit"
"Supported Paper
"Replacing the Print Head Device (PHD) Unit"
"Installing the Toner
"Replacing the Print Head Device (PHD) Unit"
"Replacing the Print Head Device (PHD) Unit"
and
"Installing the PHD
Unit".
Sizes". If not, use the print media
and
"Installing the PHD
Unit".
Cartridges".
and
"Installing the
and
"Installing the PHD
Unit".
The task is complete. Contact Dell.
Yes
No
The task is
Go to action
complete.
2.
The task is
Go to action
complete.
3.
The task is
Go to action
complete.
4.
The task is
Contact Dell.
complete.
Yes
No
The task is
Go to action
complete.
2.
The task is
Go to action
complete.
3.
The task is
Contact Dell.
complete.
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Table of Contents
Troubleshooting
