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1. On the Paper/Output tab, change the Paper Type setting.
Is the problem recovered?
Verify that the correct print media is being used. See
for the printer.
5
Is the problem recovered?
Ensure that eight yellow ribbons are correctly removed from the Print Head Device (PHD) unit. See
Head Device (PHD) Unit"
and
6
Is the problem recovered?
Ensure that the developer motor functions properly.
1. Launch the Tool Box, and click Machine Check on the Diagnosis tab.
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2. Select Main Motor Operation Check from the drop-down list box and click the Start button.
3. Click the Play of Sound button to check the motor sound.
Does the motor function properly?
Ensure that the dispense motor for each toner cartridge functions properly.
1. Launch the Tool Box, and click Machine Check on the Diagnosis tab.
2. Select Dispense Motor Check (Yellow), Dispense Motor Check (Magenta), Dispense Motor Check (Cyan), or
Dispense Motor Check (Black) from the drop-down list box, and click the Start button.
3. Click the Play of Sound button to check the motor sound.
4. Repeat step 2 and 3 to perform Dispense Motor Check for the rest of the toner cartridges.
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NOTE:
You can perform Dispense Motor Check for CMYK in any order you desire.
Does the dispense motor function properly?
If printing many low density images, execute the Toner Refresh Mode.
1. Launch the Tool Box, and click Refresh Mode on the Diagnosis tab.
2. Click the Yellow button under Toner Refresh Mode.
3. Repeat step 2 for Magenta, Cyan, and Black buttons.
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NOTE:
Using the Refresh Mode consumes extra toner.
4. After you complete the Refresh Mode, select Chart Print from the list on the Diagnosis tab.
5. Click the 4 Colors Configuration Chart button.
The 4 Colors Configuration Chart is printed.
Is the problem recovered?
Replace the PHD unit if you have a spare.
1. Replace the PHD unit. See
2. After you replace the PHD unit, click Chart Print on the Diagnosis tab.
3. Click the 4 Colors Configuration Chart button.
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The 4 Colors Configuration Chart is printed.
Is the problem recovered?
Part of the output is too light.
Action
If printing many low density images, execute the Toner Refresh Mode.
1. Launch the Tool Box, and click Refresh Mode on the Diagnosis tab.
2. Click the Yellow button under Toner Refresh Mode.
3. Repeat step 2 for Magenta, Cyan, and Black buttons.
1
NOTE:
Using the Refresh Mode consumes extra toner.
4. After you complete the Refresh Mode, select Chart Print from the list on the Diagnosis tab.
5. Click the 4 Colors Configuration Chart button.
The 4 Colors Configuration Chart is printed.
Is the problem recovered?
Replace the PHD unit if you have a spare.
"Supported Paper
"Installing the PHD
Unit". If not, remove the ribbons.
"Replacing the Print Head Device (PHD) Unit"
Sizes". If not, use the print media recommended
"Replacing the Print
and
"Installing the PHD
Unit".
The task is
Go to action
complete.
5.
The task is
Go to action
complete.
6.
The task is
Go to action
complete.
7.
Contact
Go to action 8.
Dell.
Contact
Go to action 9.
Dell.
The task is
Go to action
complete.
10.
The task is
Contact
complete.
Dell.
Yes
No
The task is complete. Go to action 2.
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Table of Contents
Troubleshooting
