Multi-Feed Jam; Other Problems; Contacting Service - Dell 2130cn - Color Laser Printer User Manual

Replace the PHD unit if you have a spare. See
Unit".
2
Is the problem recovered?

Multi-feed jam

Action
Ensure that the standard 250-sheet tray or optional 250-sheet feeder inserted properly.
1
Is the problem recovered?
2 Is that the print media damp?
Use print media that is not damp.
3a
Is the problem recovered?
Fan the print media.
3b
Is the problem recovered?
Wipe the retard roller in the standard 250-sheet tray or optional 250-sheet feeder with a dry cloth.
4
Is the problem recovered?
Option Problem
If an option does not operate correctly following installation or stops working:
Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the printer, and check the connection
l
between the option and the printer.
Print the printer settings page to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. See
l
Settings Page".
Ensure the option is selected in the printer driver you are using.
l
The following table lists printer's option and corrective action for related problem. If the suggested corrective action does not correct the problem, call
customer service.
Problem Action
Ensure the optional 250-sheet feeder is correctly connected to the printer. Reinstall the feeder. See
l
250-Sheet
Optional 250-sheet
Ensure the print media is loaded correctly. See
l
feeder
Feeder" for more information.
Duplexer Ensure the duplexer is correctly installed. Reinstall the duplexer. See
Memory Ensure the memory is securely connected to the memory connector.
Network protocol
Ensure the network protocol adapter is securely inserted to the correct slot.
adapter
Wireless printer
Ensure the wireless printer adapter is securely inserted to the correct slot.
adapter
Other Problems
Problem Action
This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a
Condensation has occurred
location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate
inside the printer.
environment.
Contacting Service
When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display.
You need to know your printer's model type and serial number. See the label located inside the side door of your printer.
"Replacing the Print Head Device (PHD) Unit"
Feeder" and "Installing the Optional 250-Sheet
and "Installing the PHD
Yes
The task is complete. Go to action 2.
Go to action 3a.
The task is complete. Go to action 3b.
The task is complete. Go to action 4.
The task is complete. Contact Dell.
Feeder".
"Loading Print Media in the Standard 250-Sheet Tray and Optional 250-Sheet
"Removing a Duplexer" and
The task is
Contact Dell.
complete.
No
Go to action 3b.
"Printing a Printer
"Removing the Optional
"Installing a Duplexer".