Toner Smears or Print Comes Off/Stain on Back Side
Action
1
The print media surface may be uneven. Try changing the Paper Type
setting in the printer driver. For example, change the plain paper to
thick.
On the General or Paper/Output tab in Printing Preferences of the
a
printer driver, change the Paper Type setting.
Is the problem recovered?
2
Verify that the correct print media is being used. See "Supported Paper
Types" on page 167. If not, use the print media recommended for the
printer.
Is the problem recovered?
3
Adjust the fusing unit temperature.
Launch the Tool Box, and click Adjust Fusing Unit on the Printer
a
Maintenance tab.
Adjust the fixing temperature by turning up the value for your
b
printing media.
Click Apply New Settings.
c
Is the problem recovered?
292
Troubleshooting
Yes
No
The task is complete.
Go to action 2.
The task is complete.
Go to action 3.
The task is complete.
Contact Dell.