Simple Troubleshooting - Konica Minolta magicolor 8650DN User Manual

Troubleshooting
10.9

Simple troubleshooting

Main unit
Finisher
If any message other than those listed above appears, perform the operation described in the message.
If the problem is not corrected after the described operation is performed, contact your service representative
or the manufacturer.
8650
Symptom
The machine does not
start up when the power
switch is turned on.
The machine does not
start printing.
The printed output is too
light.
The printed output is too
dark.
The printed output is blur-
ry.
There are dark specks or
spots throughout the print-
ed output.
There are streaks in the
printed output.
The image is not aligned
properly on the paper.
The printed page is curled.
Even though the paper
misfeed was cleared,
prints cannot be pro-
duced.
Printing is not possible
even though the password
is entered on a machine
with user authentica-
tion/account track set.
The finisher cannot be
used.
The pages cannot be sta-
pled.
The pages that were fed
out were not uniformly
loaded and the punched
holes or staples are incor-
rectly positioned.
Even though a Punch set-
ting was selected, holes
are not punched. (when
Punch Kit is installed on
Finisher)
Possible cause
Is no power supplied from the elec-
trical outlet?
Is the right-side door of the ma-
chine open?
Is there no paper that matches the
document?
Was the print density changed
from the printer driver?
Is the paper damp?
Was the print density changed
from the printer driver?
Is the paper damp?
Is the electrostatic charger wire
dirty?
Are the lateral guides incorrectly
positioned against the edges of the
paper?
Was curled paper loaded into the
paper tray?
Was paper that curls easily (as with
recycled paper) used?
Are there paper misfeeds at other
locations?
Did the message "Over Max Allow-
ance" appear?
Is no power supplied to the con-
nector?
Have the staples run out?
Is the paper curled?
Is there a gap between the lateral
guides in the paper tray and the
side of the paper?
Did the message "Punch Scrap
Box Full." appear?
Remedy
Correctly insert the power supply
plug into the electrical outlet.
Securely close the right-side door
of the machine.
Load paper of the appropriate size
into the paper tray.
Check the printer driver setting.
Replace the paper with new paper.
(See p. 1-25, p. 1-26 and p. 1-22.)
Check the printer driver setting.
Replace the paper with new paper.
(See p. 1-25, p. 1-26 and p. 1-22.)
Use the charger-cleaning tool to
clean the electrostatic charger
wire. (See p. 12-3.)
Slide the lateral guides against the
edges of the paper.
Flatten the paper before loading it.
Remove the paper from the paper
tray, turn it over, and then load it
again.
Replace the paper with paper that
is not damp.
Check the control panel for other
paper misfeed indications, and
then remove any misfed paper at
all other locations. (See p. 10-4.)
Contact your administrator.
Check that the cord is correctly in-
serted into the connector.
Replace the staple cartridge. (See
p. 11-15.)
Remove the paper from the paper
tray, turn it over, and then load it
again.
Slide the lateral guides in the paper
tray against the side of the paper
so that there is no gap.
Empty the punch scrap box.
10
10-50