Messages Displayed When Using The Scanner Function - Ricoh Aficio MP 5002 User Manual

Messages Displayed When Using the Scanner Function

This section describes likely causes of and possible solutions for the error messages that appear on the
control panel. If a message not described here appears, act according to the message.
Message
"Authentication with the
destination has failed. Check
settings. To check the current
status, press [Scanned Files
Status]."
"Cannot communicate with
PC. Contact the
administrator."
"Cannot detect original size.
Select scan size."
"Cannot find the specified
path. Please check the
settings."
Causes
The entered user name or
password was invalid.
WSD (Device) protocol or
WSD (Scanner) protocol is
disabled.
The original placed on the
exposure glass is a
nonstandard size.
The destination computer
name or folder name is
invalid.
When Messages Are Displayed on the Control Panel
Solutions
• Check that the user name and
password are correct.
• Check that the ID and password
for the destination folder are
correct.
• A password of 128 or more
characters may not be
recognized.
For details about how to enable or
disable the WSD protocol, see Security
Guide .
• Place the original correctly.
• Specify the scan size.
• When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.
Check whether the computer name and
the folder name for the destination are
correct.
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