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10. Troubleshooting
Message
"Cannot detect the paper
size of the original. Specify
the scanning size."
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)
"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)
"Cannot specify any more
scanning area."
212
Causes
The set original was
misaligned.
The main power switch of
the previously used scanner
is not set to "On".
The machine is not
connected to the network
correctly.
The maximum number of
registerable scan areas has
been exceeded.
Solutions
• Place the original correctly.
• Specify the scan size.
• When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.
Check whether the main power switch
of the scanner used for the previous
scan is turned on.
• Check that the previously used
scanner is connected to the
network correctly.
• Cancel the personal firewall of
the client computer. For details
about firewall, see Windows
Help.
• Use an application such as telnet
to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. For details about how to
check this, see "Remote
Maintenance Using telnet",
Connecting the Machine/ System
Settings
.
• Select the scanner used for the
previous scan.
The maximum number of scanning
areas that can be stored is 100. Delete
unneeded scanning areas.
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