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10. Troubleshooting
Message
"Connection with the remote
machine has failed. Check
the remote machine status."
"Remote fax is not available
because [User Code
Authentication] is active."
"Transfer error has occured.
Check the status of the
remote machine."
"The HDD of the remote
machine is full."
"Specified operation cannot
be performed. The file is in
use or the file transmission
has completed."
178
Causes
A timeout error occurred
while an attempt was made
to connect the device via
remote fax function.
The remote fax function does
not support User Code
Authentication.
A network error occurred
during transfer.
The hard disk became full
after using the remote fax
function to scan an original.
When you attempt to check
the status of a job on the
remote machine from your
machine, the job had
already been sent.
Solutions
• Check that the LAN cable is
correctly connected to the
machine.
• Check that the remote machine is
working correctly.
• For details about connection with
remote machine, see "Sending/
Receiving Documents Using a
Remote Machine (Remote Fax)",
Fax
.
When using the remote fax function,
disable User Code Authentication. For
details about user code authentication,
see Security Guide
.
• Check that the correct IP address
or host name is set for the remote
machine in [System Settings]. For
details about these settings, see
"Interface Settings", Connecting
the Machine/ System Settings
• Check that the remote machine is
working correctly.
• Check that the LAN cable is
correctly connected to the
machine.
• For details about transmission,
contact your administrator.
Delete unnecessary files.
To check the details of a job, see the
[Check / Stop Transmission File]
screen.
.
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