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Messages Displayed When You Use the
Scanner Function
Messages Displayed on the Control Panel When You Use the Scanner Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel. If a message not described here appears, act according to the message.
Message
"Cannot find the specified
path. Please check the
settings."
"Cannot find the specified
path. Please check the
settings."
"Entered user code is not
correct. Please re-enter."
Messages Displayed When You Use the Scanner Function
Cause
The destination computer
name or folder name is
invalid.
An antivirus program or a
firewall is preventing the
machine from connecting to
your computer.
You have entered an
incorrect user code.
Solution
Check whether the computer name and
the folder name for the destination are
correct.
• Antivirus programs and firewalls
can prevent client computers from
establishing connection with this
machine.
• If you are using antivirus software,
add the program to the exclusion
list in the application settings. For
details about how to add
programs to the exclusion list, see
the antivirus software Help.
• To prevent a firewall from
blocking the connection, register
the machine's IP address in the
firewall's IP address exclusion
settings. For details about the
procedure for excluding an IP
address, see your operating
system's Help.
Check the authentication settings, and
then enter a correct user code.
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