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10. Troubleshooting
Problem
Cannot use Web Image
Monitor to print documents
stored in Document Server.
"Home is in use by another
function." appears.
"The image data size is not
valid. See the manual for
required data." appears.
"The format of the image
data is not valid." appears.
• If you cannot make copies as you want because of paper type, paper size, or paper capacity
problems, use the recommended paper. For details about recommended paper, see p.138
"Recommended Paper Sizes and Types".
• Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while
performing staple or stack printing. When using curled paper, take the stiffness out of the paper
with your hands to straighten out the curl, or load the paper up side down. Also, lay paper on a flat
surface to prevent paper from curling, and do not lean it against the wall.
162
Causes
When print volume limits are
specified, users cannot print
beyond their print volume
limit. Print jobs selected by
users who have reached
their print volume limits will
be canceled.
The [Home] screen is being
edited by another function.
The image data size is not
valid.
The file format of the shortcut
image to be added is not
supported.
Solutions
• For details about specifying print
volume limits, see Security Guide
.
• To view the status of a print job,
see [Print Job History]. In Web
Image Monitor, click [Job] on the
[Status/Information] menu. And
then click [Print Job History] in
"Document Server".
Wait for a while, and then try to create
the shortcut on the [Home] screen
again.
For details about file size for shortcut
image, see "Customizing the [Home]
Screen", Convenient Functions
The file format of shortcut images to be
added must be JPEG. Specify the
image again.
.
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