IBM 4851 514 Planning, Installation And Service Manual
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IBM 4851 514 Planning, Installation And Service Manual

Surepos 500 series
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SurePOS 500 Series
Planning, Installation and Service Guide -
Model 514
Updated October, 2008
GA27-4361-01

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  • Page 1 SurePOS 500 Series Planning, Installation and Service Guide - Model 514 Updated October, 2008 GA27-4361-01...
  • Page 3 SurePOS 500 Series Planning, Installation and Service Guide - Model 514 Updated October, 2008 GA27-4361-01...
  • Page 4 PO Box 12195 Research Triangle Park, North Carolina 27709 USA When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 5: Table Of Contents

    Calling for service ......3 Chapter 2. Installing the IBM SurePOS 500 Model 514 ..5 Rear view and connectors .
  • Page 6 Updated October, 2008 Handling static-sensitive devices ....54 Display tablet components ..... 55 Display tablet –...
  • Page 7 Updated October, 2008 Appendix C. Notices ..... . 113 Intel software license agreement (final, single user) ... 115 Important - read before copying, installing or using .
  • Page 8 Updated October, 2008 SurePOS 500 Model 514...

  • Page 9: Figures

    2. Serial number location ......4 3. IBM 4851 connectors ......5 4.
  • Page 10 Updated October, 2008 54. Power supply remove/replace ......69 55. Placement of the screwdriver to remove the power supply .
  • Page 11 2. Model 514 models ....... 2 3. IBM Model 514 hardware options ......3 4.
  • Page 12 Updated October, 2008 SurePOS 500 Model 514...

  • Page 13: About This Guide

    Chapter 1, “Introducing the SurePOS 500 Model 514,” on page 1 provides an overview of the Model 514. v Chapter 2, “Installing the IBM SurePOS 500 Model 514,” on page 5 provides an overview for installing the Model 514.

  • Page 14: Tell Us What You Think

    IBM representative. If applicable, include a reference to the specific location of the text on which you are commenting.

  • Page 15: Summary Of Changes

    Part assembly update. GA27-4361-01 (June, 2006) This update removes parts listings that have been moved to the IBM Point of Sale Options and I/O Devices Service Guide, GC30-9737 Changed or new information is indicated by a revision character (|) in the left margin.
  • Page 16 Updated October, 2008 SurePOS 500 Model 514...

  • Page 17: Chapter 1. Introducing The Surepos 500 Model 514

    Updated October, 2008 Chapter 1. Introducing the SurePOS 500 Model 514 The IBM SurePOS 4851, Model 514 enables you to provide fast, accurate customer service and to manage your restaurant or store efficiently. Designed for the food service specialties, the system supports a wide variety of both IBM and non-IBM input/output (I/O) devices–...

  • Page 18: Architectural Attributes

    802.11 b, g, external USB 2.0 connection Models and features Table 2 describes the common models. Administrative models and other models that represent different service repair options are not listed. See your IBM representative for a complete list. Table 2. Model 514 models...

  • Page 19: Optional Features

    (IRES) v DOS 2000 v Windows Embedded Point of Service (WEPOS) Calling for service When you call IBM for warranty information or service, be sure to have the following information available: v Machine type/model v Serial number The serial number and model number are located on the right front. See A in Figure 2 on page 4.
  • Page 20 Updated October, 2008 Figure 2. Serial number location SurePOS 500 Model 514...

  • Page 21: Chapter 2. Installing The Ibm Surepos 500 Model 514

    Calibrating the touch screen ....15 This section describes procedures for setting up the SurePOS 500 Model 514 product. You should be familiar with the connectors of the IBM 4851 before you begin the installation steps.

  • Page 22: Installation Steps

    4. If necessary, run the setup utility or calibrate your touch screen. See “Using the setup utility” on page 14 and “Calibrating the touch screen” on page 15. 5. Install your software. Refer to IBM SurePOS Model 514 Operating System Installation Guide.
  • Page 23 4. Touching only the top corners of the module, align the connector tabs and press the module down firmly. The white tabs at the ends of the socket will close as you insert the module. See Figure 5 on page 8. Chapter 2. Installing the IBM SurePOS 500 Model 514...

  • Page 24: Installing The Msr

    Installing the IBM SurePOS 500 Model 514 Updated October, 2008 Retainer Figure 5. Memory module removal and insertion 5. Replace the rear inner metal cover. 6. Replace the rear cover (see “Rear cover – removing and replacing” on page 61).

  • Page 25: Installing The Integrated Customer Display

    2. Remove the rear inner metal cover. See “Rear metal panel cover – removing and replacing” on page 62. 3. Remove the top cover. See “Top cover – removing and replacing” on page 70. Chapter 2. Installing the IBM SurePOS 500 Model 514...
  • Page 26 Installing the IBM SurePOS 500 Model 514 Updated October, 2008 Figure 7. Routing the integrated display cables 4. See Figure 7. Insert the integrated customer display cable into the hole ( A ) in the top of the unit. 5. Connect the cable to the system board location ( B ) at the upper right.

  • Page 27: Installing The Wireless Adapter Enclosure

    7. Reinstall the rear inner metal cover and rear cover. Installing the wireless adapter enclosure To install the antenna enclosure to the display unit: Figure 9. Assembling and installing the wireless adapter 1. First, assemble the antenna enclosure: Chapter 2. Installing the IBM SurePOS 500 Model 514...

  • Page 28: Attaching The I/O Cables

    Installing the IBM SurePOS 500 Model 514 Updated October, 2008 a. See A in Figure 9 on page 11. With the antenna enclosure face down, place the cable receptacle in the notches provided inside of the enclosure and route the cable to the end of the unit.
  • Page 29 AC power cable. See Figure 11 for routing. 3. For cables routed under the counter, install a cable tie around all rear connector panel cables exiting through the hole. Allow sufficient length for cleaning and servicing. Chapter 2. Installing the IBM SurePOS 500 Model 514...

  • Page 30: Powering On And The Led States

    Installing the IBM SurePOS 500 Model 514 Updated October, 2008 Powering on and the LED states 1. Plug the power cord into the SurePOS 500 Model 514 and then plug into an electrical outlet. Figure 12. Location of power switch and screen brightness adjusting buttons 2.

  • Page 31: Calibrating The Touch Screen

    Calibrating the touch screen Note: Use procedure for the DOS and Linux operating systems. For Windows operating systems, use the Windows calibration utility. For additional information, see the IBM SurePOS 500 Model 514 Operating System Installation Guide. To calibrate the touch screen: 1.
  • Page 32 Installing the IBM SurePOS 500 Model 514 Updated October, 2008 SurePOS 500 Model 514...

  • Page 33: Chapter 3. Mounting The Surepos 500 Model 514

    Mounting a distributed customer display and APA display to a cash drawer Installing IBM 4610 SureMark Models TF6 or TF7 printers ..44 Table 5 describes the various mounting configurations of the SurePOS 500 Model 514.
  • Page 34 Mounting the SurePOS 500 Model 514 Updated October, 2008 Table 5. Mounting configurations (continued) To mount to a countertop using the non-keyboard-integration tray, see “Countertop with non-keyboard-integration tray mounting” on page 23. To mount on a cash drawer using the non-keyboard-integration tray, see “Cash drawer”...
  • Page 35 Mounting the SurePOS 500 Model 514 Updated October, 2008 Table 5. Mounting configurations (continued) To mount on a countertop or cash drawer using the keyboard-integration tray, see “Countertop and full-size cash drawer” on page 33 Chapter 3. Mounting the SurePOS 500 Model 514...

  • Page 36: Mounting The Base Plate On A Countertop

    Mounting the SurePOS 500 Model 514 Updated October, 2008 Table 5. Mounting configurations (continued) You can also mount the Model 514 to the optional mounting foot and place on a cash drawer, see “Mounting foot- removal and replacement” on page 79. Before mounting your system, first install any internal and external devices on the unit.
  • Page 37 Mounting the SurePOS 500 Model 514 Updated October, 2008 198 mm (7.8 in.) 166 mm 18 mm (6.5 in.) (0.7 in.) 122 mm 46 mm (4.7 in.) (1.8 in.) 153.4 mm 29.4 mm (6.0 in.) (1.2 in.) Figure 13. Base plate countertop dimensions Route all cables (including the AC power cord) through the cable-access hole in the base plate.
  • Page 38 Model 514 and verify that the system is operating correctly by checking the indicator lights (LEDs) on the front of the touch screen. See “Powering on and the LED states” on page 14. 14. Install your software. Refer to IBM SurePOS Model 514 Operating System Installation Guide. SurePOS 500 Model 514...

  • Page 39: Non-Keyboard-Integration Tray Mounting

    Mounting the SurePOS 500 Model 514 Updated October, 2008 Non-keyboard-integration tray mounting Some integration trays for countertop are designed to accommodate a keyboard and cash drawers, and some are not. The procedures in this section are for non-keyboard-integration tray mounting for the countertop and cash drawer. For keyboard-integration tray mounting, go to “Countertop and full-size cash drawer”...

  • Page 40: Countertop Integration Tray Pattern With Display And Countertop Cutout On Right Side

    Mounting the SurePOS 500 Model 514 Updated October, 2008 441.52 mm (17.38 in.) 90 mm 149 mm 128 mm (3.54 in.) (5.87 in.) (5.04 in.) 66.22 mm 66.22 mm (2.6 in.) (2.6 in.) 7 mm (0.28 in.) 95 mm (3.7 in.) 340 mm (13.39 in.) 260.16 mm...
  • Page 41 Mounting the SurePOS 500 Model 514 Updated October, 2008 Figure 18. Sliding the fence off of the integration tray b. Drill the four mounting holes and cut a hole in the countertop for cables, if needed. Use Figure 16 on page 24 or the openings in the integration tray as a pattern for drilling mounting holes and a cable opening in the counter.

  • Page 42: Countertop Integration Tray Legend

    Mounting the SurePOS 500 Model 514 Updated October, 2008 Figure 19. Overview of integration tray, SurePOS 500 Model 514, printer, and filler panels Table 6. Countertop integration tray legend Fence System filler panel SurePOS 500 Model 514 Four rubber feet Mounting plate Countertop integration tray 4610 SureMark Printer...
  • Page 43 7. Install the IBM 4610 SureMark Printer on the integration tray. Go to “Installing IBM 4610 SureMark Models TF6 or TF7 printers” on page 44 for detailed instructions on mounting plate installation and printer cable routing.

  • Page 44: Cash Drawer

    Mounting the SurePOS 500 Model 514 Updated October, 2008 17. Install your software. Refer to IBM SurePOS Model 514 Operating System Installation Guide. Installing filler panels without a printer For systems without a printer: 1. Install the mounting plate in the center of the base using the removable thumbscrews.
  • Page 45 See Figure 19 on page 26. Install printer panel G first and use filler panels K to lock in filler panel G onto the tray. 4. Install the IBM 4610 SureMark printer on the integration tray with the SurePOS 500 Model 514. Go to “Installing IBM 4610 SureMark Models TF6 or TF7 printers”...
  • Page 46 Mounting the SurePOS 500 Model 514 Updated October, 2008 b. Attach the SurePOS 500 Series base mounting plate A to the right side of the integration tray. Slide the front of the plate under the appropriate pair of tabs on the integration tray. Secure the rear of the plate to the tray with two thumbscrews as shown in Figure 23.
  • Page 47 Mounting the SurePOS 500 Model 514 Updated October, 2008 8. If you are installing a distributed-character display or an all points addressable (APA) display, see “Mounting a distributed customer display and APA display to a cash drawer” on page 42. 9.

  • Page 48: Attaching Filler Panels And The Rear Modesty Cover

    (LEDs) on the front of the system. See “Powering on and the LED states” on page 14. 19. Install your software. Refer to IBM SurePOS Model 514 Operating System Installation Guide. SurePOS 500 Model 514...

  • Page 49: Keyboard-Integration Tray

    Mounting the SurePOS 500 Model 514 Updated October, 2008 Keyboard-integration tray This section describes how to install a keyboard tray with the SurePOS 500 Model 514 . Countertop and full-size cash drawer Figure 25. Full-size keyboard-integration tray on a countertop The full-size keyboard-integration tray can be used as a free-standing unit, secured to a countertop using mounting screws or mounted to a cash drawer.
  • Page 50 Mounting the SurePOS 500 Model 514 Updated October, 2008 a. Remove the rear cover. Notes: 1) If you are routing cables underneath the counter, route them through the cable-access hole in the counter. 2) If you are routing cables on top of the counter, route them out the back of the system.

  • Page 51: Countertop Keyboard-Integration Tray Assembly

    Mounting the SurePOS 500 Model 514 Updated October, 2008 Figure 26. Countertop keyboard-integration tray assembly Table 7. Countertop integration tray legend Four rubber feet Mounting plate keyboard-integration tray Fence Insulator plate 4. Prepare the SurePOS 500 Model 514 to mount to the keyboard-integration tray: a.

  • Page 52: Installing The Keyboard-Integration Tray On A Cash Drawer

    Mounting the SurePOS 500 Model 514 Updated October, 2008 2) If you are routing cables on top of the counter, route them out the back of the system. Lay them flat along the countertop. 5. Remove the rear cover on the cash drawer. While pressing in on the two buttons located on the sides of the cash drawer, pull back on the rear cover back to remove it.

  • Page 53: Installing The Surepos 500 Model 514 Onto The Integration Tray

    Figure 28. Installing the SurePOS 500 Model 514 onto the integration tray 12. Install the IBM 4610 SureMark printer on the integration tray, by performing the following steps: Note: See the 4610 SureMark Point-of-Sale Printers User’s Guide for detailed information about switch settings and cabling for the printer.

  • Page 54: Installing The 4610 Printer Onto The Integration Tray

    Mounting the SurePOS 500 Model 514 Updated October, 2008 Figure 29. Installing the 4610 printer onto the integration tray Table 8. 4610 SureMark printer on a full-size keyboard-integration tray legend Printer stand for the 4610 Models TF6 and TF7 printers 4610 Models TF6 and TF7 printers (small footprint) 4610 Models TG3, TG4 and TG5 printers a.

  • Page 55: Installing The Keyboard Onto The Integration Tray

    Updated October, 2008 Figure 30. Installing the keyboard onto the integration tray ® a. Attach the keyboard cable A to the IBM PS/2 port on the rear connector panel. b. Place the keyboard on the integration tray while pushing the excess keyboard cable back under the filler panel.

  • Page 56: Installing The Distributed Customer Display Onto The Integration Tray

    Mounting the SurePOS 500 Model 514 Updated October, 2008 Figure 32. Installing the distributed customer display onto the integration tray a. Route the display cable F through hole D , as shown in Figure 32. You might need to place the display on its side to connect the display cable to the system unit rear connector panel.
  • Page 57 (LEDs) on the front of the touch screen. See “Powering on and the LED states” on page 14. 24. Install your software. Refer to IBM SurePOS Model 514 Operating System Installation Guide. Chapter 3. Mounting the SurePOS 500 Model 514...

  • Page 58: Installing Additional Peripheral Devices

    Installing additional peripheral devices Updated October, 2008 Installing additional peripheral devices Attention: Before you use the following procedures to install additional peripheral devices, see Appendix D, “Safety information,” on page 123. Mounting a distributed customer display and APA display to a cash drawer The SurePOS 500 Series provides a powered, 15-pin, serial port for attaching a distributed customer display, APA character-graphic display, or other device...

  • Page 59: Attaching The Distributed Customer Display To The System Unit

    Installing additional peripheral devices Updated October, 2008 4. To install a distributed customer display D on a non-keyboard integration tray, perform the following steps: a. Remove the filler panels A and B (two) and the rear modesty panel C from the integration tray, as shown in Figure 34. Figure 34.

  • Page 60: Installing Ibm 4610 Suremark Models Tf6 Or Tf7 Printers

    Note: Service for the IBM SurePOS Model 4951, Model 514 includes the IBM 4610 SureMark printer. The IBM 4610 SureMark Model TF6 and TF7 (4610 TF6 or TF7) are the smaller 4610 models that contain only a thermal customer receipt station. These models do not support document printing.
  • Page 61 4. Check the printer RS-232 mode-switch setting for the printer. It is near the rear cable connections. See E in Figure 36 for switch location. For switch settings, see the IBM 4610 SureMark Point-of-Sale Printers User’s Guide. 5. Connect and route the RS-232 communication cable or Powered USB cable A and the power supply cable B as shown in Figure 37 on page 46.
  • Page 62 Installing additional peripheral devices Updated October, 2008 Figure 37. Attaching and routing the cables to the printer. 6. Connect any other signal cables for I/O devices to the correct ports. 7. If you are installing a freestanding printer, route the cables to the rear connector panel on the SurePOS 500 Series system unit.
  • Page 63 Installing additional peripheral devices Updated October, 2008 toward the front of the integration tray. Secure the printer by tightening the two thumbscrews on the mounting plate to the tray. c. Route the RS-232 cable A to the rear connector panel of the system unit as shown in Figure 39.
  • Page 64 Installing additional peripheral devices Updated October, 2008 SurePOS 500 Model 514...

  • Page 65: Chapter 4. Troubleshooting Common Problems

    6. If condition persists (the operator display backlight is dark dim or partially lit); however, the HDD light shows activity; and the POST bleeps completion upon reboot, replace the LCD assembly. See “LCD assembly - removal and replacement” on page 59. © Copyright IBM Corp. 2005, 2008...
  • Page 66 3. Determine if the slide assembly in the base is binding. Replace the slide assembly if necessary. Cash drawer not opening 1. Run the Setup Utility to make sure that IBM cash drawer setting is enabled. 2. Ensure that the cash drawer cable is securely connected.

  • Page 67: Obtaining Diagnostic And Service Information

    This is normal operation with power supplies. system has been powered Off. Obtaining diagnostic and service information Depending upon your model, you can obtain service and diagnostic information from the support Web site: www.ibm.com/solutions/retail/store. Then click Support. Chapter 4. Troubleshooting common problems...
  • Page 68 Updated October, 2008 SurePOS 500 Model 514...

  • Page 69: Chapter 5. Removing And Replacing Frus

    Removing and replacing the blank lock insert ... . 85 This chapter contains the FRU removal and replacement procedures and is organized by component location. © Copyright IBM Corp. 2005, 2008...

  • Page 70: Before You Begin

    Removing and replacing FRUs Updated October, 2008 Before you begin Always practice safety first. Before removing the back cover (or performing any removal procedures), follow these steps: 1. Turn off power. 2. Remove the power cable. 3. Place the unit on a sturdy surface. 4.

  • Page 71: Display Tablet Components

    Removing and replacing FRUs Updated October, 2008 Display tablet components This section describes how to remove the display tablet and its FRU components. Note: Components of the tablet are available for field replacement, but the entire tablet is not a FRU. Display tablet –...

  • Page 72: Display Tablet Cable - Removing And Replacing

    Removing and replacing FRUs Updated October, 2008 Figure 41. Removing the tablet back cover 2. With the tablet face down on a sturdy surface, loosen the three screws along the bottom edge of the tablet. See B in Figure 41. 3.

  • Page 73: Control Card - Removal And Replacement

    Removing and replacing FRUs Updated October, 2008 To replace, reverse this procedure. Control card - removal and replacement 1. Remove the tablet as described in “Display tablet – removing and replacing” on page 55. 2. Remove the tablet rear as described in “Display tablet back cover” on page 55. 3.

  • Page 74: Backlight Card - Removal And Replacement

    Removing and replacing FRUs Updated October, 2008 Backlight card - removal and replacement 1. Remove the tablet as described in “Display tablet – removing and replacing” on page 55. 2. Remove the tablet rear as described in “Display tablet back cover” on page 55. Figure 43.

  • Page 75: Lcd Assembly - Removal And Replacement

    Removing and replacing FRUs Updated October, 2008 Figure 44. Removing the tablet touch card 4. See Figure 44. Lift off the backlight card EMC shield and set aside. 5. Disconnect the tablet touch card connector. 6. Remove the tablet EMC shield ( C in Figure 43 on page 58) by removing the remaining screw.

  • Page 76: Front Bezel Assembly - Removing And Replacing

    Removing and replacing FRUs Updated October, 2008 Figure 45. Removing the LCD assembly 4. Remove the EMC shields covering the backlight card and the tablet touch card. See Figure 42 on page 57. 5. Disconnect and remove the backlight card and the tablet touch card and set aside for use with the new LCD assembly.

  • Page 77: Rear Tower Components

    Removing and replacing FRUs Updated October, 2008 Rear tower components This section describes how to remove and replace components that are viewed and accessed from the rear of the tower. Rear cover – removing and replacing 1. Facing the rear of the system, press in on both sides A , and lift upward B , as shown in Figure 47 on page 62 and Figure 46, rotating the bottom of the cover toward the back C .

  • Page 78: Rear Metal Panel Cover - Removing And Replacing

    Removing and replacing FRUs Updated October, 2008 Figure 47. Unlatching rear cover Rear metal panel cover – removing and replacing 1. Remove the rear cover as described at “Rear cover – removing and replacing” on page 61. SurePOS 500 Model 514...

  • Page 79: Cable-Tie Bar - Removing And Replacing

    Removing and replacing FRUs Updated October, 2008 Figure 48. Removing the rear metal panel cover 2. Locate the rear metal panel cover ( A in Figure 48). 3. Loosen the two captive screws shown as B in Figure 48 and carefully slide the cover from the top hinges to remove.

  • Page 80: Rear Connector Panel (Tailgate) With Fan - Removing And Replacing

    Removing and replacing FRUs Updated October, 2008 Figure 49. Cable-tie bar remove and replace 2. Remove the screw A and thumbscrew B , as shown in Figure 49. 3. Disconnect all cables from the tie bar by cutting the cable ties. To replace the cable-tie bar, reverse this procedure.

  • Page 81: Tailgate Remove And Replace

    Removing and replacing FRUs Updated October, 2008 Figure 50. Tailgate remove and replace. This figure shows the screws removed for illustration purposes only. 3. Remove the rear inner metal cover. See “Rear metal panel cover – removing and replacing” on page 62. 4.

  • Page 82: System Board - Removing And Replacing

    Removing and replacing FRUs Updated October, 2008 7. Replace the rear inner metal cover and rear cover. System board – removing and replacing Attention: Establish personal grounding before touching this unit. See “Electrostatic Discharge (ESD)” on page 119. Notes: 1. The system board comes with factory default CMOS settings. When replacing the system board, you can usually save the CMOS settings by running the SaveCMOS utility before replacing the old system board.

  • Page 83: System Board Jumper Location

    Removing and replacing FRUs Updated October, 2008 7. Remove the five screws, as shown in Figure 51 on page 66. 8. To install the new system board, reverse these steps. The new system board comes with all required jumpers and with a new battery. Update system software 1.

  • Page 84: Memory Modules - Removing And Replacing

    Removing and replacing FRUs Updated October, 2008 Table 10. System board jumper settings Jumper Default pin Description location: Pins 1, 2, and 3 (Located beside battery A) CMOS Memory clear. To clear CMOS, momentarily place the jumper on pins 2-3 Note: Pin 1 is indicated on all jumpers by a small white circle.

  • Page 85: Power Supply Remove/Replace

    Removing and replacing FRUs Updated October, 2008 Figure 54. Power supply remove/replace 2. Remove the back cover as described at “Rear cover – removing and replacing” on page 61. 3. See Figure 54. Remove the two screws located at the base of the power supply. Figure 55.

  • Page 86: Top Cover - Removing And Replacing

    Removing and replacing FRUs Updated October, 2008 6. Disconnect the three power supply cables. To replace the power supply, reverse this procedure. Top cover – removing and replacing 1. Remove the rear cover, following the procedure in “Rear cover – removing and replacing”...

  • Page 87: Tower Center Cover - Removing And Replacing

    Removing and replacing FRUs Updated October, 2008 Figure 57. Releasing the top cover Tower center cover – removing and replacing 1. Remove the top cover. See “Top cover – removing and replacing” on page 70. 2. Place the unit upright. Lift the tower center cover to remove. Chapter 5.

  • Page 88: Side Covers - Removing And Replacing

    Removing and replacing FRUs Updated October, 2008 Figure 58. Removing tower center cover To replace, reverse the removal procedure. Side covers – removing and replacing 1. Remove the tablet. See “Display tablet – removing and replacing” on page 55. 2. Remove the HDD front cover. See “HDD cover – removing and replacing” on page 73.

  • Page 89: Front Tower Components

    Removing and replacing FRUs Updated October, 2008 Figure 59. Removing side covers To replace, reverse the removal procedure. Front tower components This section describes how to remove and replace components that are viewed and removed from the front of the tower. HDD cover –...

  • Page 90: Unlatching

    Removing and replacing FRUs Updated October, 2008 Figure 60. Unlatching front cover 3. Repeat step 2 on page 73 on the other side. 4. Pull the cover forward and away from the HDD. To replace, slide the cover into place over the HDD and snap in place. HDD cover clips –...

  • Page 91: Hinge Assembly - Removing And Replacing

    Removing and replacing FRUs Updated October, 2008 Figure 61. Removing HDD cover clips Hinge assembly – removing and replacing 1. Remove the tablet. See “Display tablet – removing and replacing” on page 55. 2. Remove the HDD front cover. See “HDD cover – removing and replacing” on page 73.

  • Page 92: Hdd And Bracket - Removing And Replacing

    Removing and replacing FRUs Updated October, 2008 Figure 62. Hinge assembly HDD and bracket – removing and replacing Attention: The HDD is a static-sensitive device. See “Handling static-sensitive devices” on page 54. 1. Tilt back the tablet. 2. Remove the HDD front cover as described at “HDD cover – removing and replacing”...

  • Page 93: Base Plate - Removal And Replacement

    Removing and replacing FRUs Updated October, 2008 Attention: Avoid dropping or shocking the HDD. 6. To replace the HDD, reverse this procedure. Be careful not to scrape the cable when replacing the back cover. 7. Power ON the system and use the Setup Utility to verify that the system recognizes the new HDD.
  • Page 94 Removing and replacing FRUs Updated October, 2008 Figure 64. Base plate SurePOS 500 Model 514...

  • Page 95: Mounting Foot- Removal And Replacement

    Removing and replacing FRUs Updated October, 2008 Mounting foot- removal and replacement Note: The base plate is not present when a mounting foot is used. The mounting foot allows you to sit Model 514 on a cash drawer without an integration tray.

  • Page 96: Removing And Replacing A Full Size Cash Drawer

    Removing and replacing FRUs Updated October, 2008 5. Remove the integration tray. 6. Open the cash drawer and pull it all the way out. 7. Remove the till. 8. Push in on the buttons in the rails, as shown in Figure 66, and pull up on the front of the drawer until the drawer is free from the slides.

  • Page 97: Common Cash-Drawer Frus - Removing And Replacing

    Removing and replacing FRUs Updated October, 2008 Slide Assembly Screws Latch Assembly Latches Figure 67. Removing cash-drawer slide assembly To replace the cash-drawer slide assembly: 1. Place the slide assembly into the base so that the screw holes are aligned. 2.

  • Page 98: Removing And Replacing The Top Cover

    Removing and replacing FRUs Updated October, 2008 Cover Latches Figure 68. Removing and replacing the top cover Removing and replacing the keylock assembly To remove the keylock assembly: 1. Remove the cash drawer “Removing and replacing a full-size drawer” on page 79).

  • Page 99: Removing And Replacing The Latch And Sensor Assembly

    Removing and replacing FRUs Updated October, 2008 3. Reinstall the lock retainer clip. 4. Reinstall the drawer. Removing and replacing the latch and sensor assembly To remove the latch and sensor assembly: 1. Disconnect the cash-drawer cable from the connector at the rear of the cash drawer.

  • Page 100: Removing And Replacing The Keylock Insert

    Removing and replacing FRUs Updated October, 2008 4. Remove the cash-drawer propulsion spring by pushing the spring retainer back, and then slide the spring up and out of its mounting slots (see Figure 70 on page 83). 5. Remove the latch plate bracket by removing the screw in the cam pivot post and the screw in the pawl pivot post (see Figure 70 on page 83).

  • Page 101: Removing And Replacing The Blank Lock Insert

    Removing and replacing FRUs Updated October, 2008 rotate it until you feel it engage the slot at the bottom of the cylinder; then turn the aligner tool until the arrow points up. 2. Remove the key that came with the new lock insert. 3.
  • Page 102 Updated October, 2008 SurePOS 500 Model 514...

  • Page 103: Appendix A. Field-Replaceable Units

    Detail parts of a main assembly One Dot Subassembly of the main assembly Two dots Detail part of a one-dot subassembly Two dots Subassembly of a one-dot subassembly Three dots Detail part of a two-dot subassembly © Copyright IBM Corp. 2005, 2008...

  • Page 104: Assembly 1: Surepos 500 (4851) Model 514

    Field-replaceable units Updated October, 2008 Assembly 1: SurePOS 500 (4851) Model 514 SurePOS 500 Model 514...
  • Page 105 Assembly 1: (continued) Updated October, 2008 Asm– Part Index Number Units Description 1–1 41D0129 1 HDD cover assembly –2 41D0147 1 HDD - 40 GB SATA –3 41D0127 1 Cover kit, top, center –4 41D0143 1 HDD bracket with screws –5 41D0155 1 Hinge assembly...

  • Page 106: Assembly 2: Display Tablet Components

    Field-replaceable units Updated October, 2008 Assembly 2: Display tablet components SurePOS 500 Model 514...
  • Page 107 Assembly 2: (continued) Updated October, 2008 Asm– Part Index Number Units Description 2–1 41D0165 1 Front bezel assembly –2 41D0166 1 LCD assembly –3 41D0167 1 Backlight card –4 41D0168 1 Tablet touch card –5 41D0169 1 Tablet EMC shield –6 41D0170 1 Tablet rear cover...

  • Page 108: Assembly 3: Optional Features

    Field-replaceable units Updated October, 2008 Assembly 3: Optional features SurePOS 500 Model 514...
  • Page 109 Assembly 3: (continued) Updated October, 2008 Asm– Part | | | Index Number Units Description | | | | 3– Optional features | | | | –1 41D0151 1 MSR - 3 track | | | | –1 41D0152 1 MSR - JUCC | | | | –2 06P5223...

  • Page 110: Assembly 4: Countertop Non-Keyboard Integration Tray And Filler Panels

    Field-replaceable units Updated October, 2008 Assembly 4: Countertop non-keyboard integration tray and filler panels SurePOS 500 Model 514...
  • Page 111 Assembly 4: (continued) Updated October, 2008 Asm– Part Index Number Units Description 4– Countertop non-keyboard integration tray and filler panels –1 41D0261 1 Plate and fence, countertop mount –1 41D0213 1 Plate and fence, countertop mount, fits filler panel for non-printer use –2 41D0211 1 Plate, printer mounting...

  • Page 112: Assembly 5: Cash Drawer Non-Keyboard Integration Tray And Filler Panels

    Field-replaceable units Updated October, 2008 Assembly 5: Cash drawer non-keyboard integration tray and filler panels SurePOS 500 Model 514...
  • Page 113 Assembly 5: (continued) Updated October, 2008 Asm– Part Index Number Units Description 5– Cash drawer non-keyboard integration tray and filler panels –1 41D0210 1 Plate and fence, cash drawer mount –2 41D0211 1 Plate, printer mounting –3 41D0207 1 Plate, terminal mounting –4 14R1998 1 Panels, filler...

  • Page 114: Assembly 6: Countertop And Cash Drawer Keyboard Integration Tray And Filler Panels

    Field-replaceable units Updated October, 2008 Assembly 6: Countertop and cash drawer keyboard integration tray and filler panels SurePOS 500 Model 514...
  • Page 115 Assembly 6: (continued) Updated October, 2008 Asm– Part Index Number Units Description 6– Countertop and cash drawer keyboard integration tray and filler panels –1 41D0214 1 FRU, plate/fence ASM, wide cash drawer or countertop (includes hardware) – 1 v ASM, wide cash drawer plate (includes hardware) –...

  • Page 116: Assembly 7: Mounting Foot

    Field-replaceable units Updated October, 2008 Assembly 7: Mounting foot SurePOS 500 Model 514...
  • Page 117 Assembly 7: (continued) Updated October, 2008 Asm– Part Index Number Units Description 7– Mounting hardware and covers –1 41D0217 1 Mounting foot assembly – 1 v Base – 1 v Cover Appendix A. Field-replaceable units...

  • Page 118: Line Cord Assemblies

    Field-replaceable units Updated October, 2008 Line cord assemblies Table 11. Power cords Part number Length Country 39M5065 2.8M Non-locking Argentina 39M5100 4.3M Non-locking Australia, New Zealand 39M5093 4.3M Non-locking Bermuda, Bahamas, Central America, South America 39M5238 4.3M Non-locking Brazil 39M5162 2.8M Non-locking Chile 39M5163...

  • Page 119: Appendix B. System Specifications And Planning Information

    Updated October, 2008 Appendix B. System specifications and planning information This appendix provides information on physical specifications, power subsystems, and environmental requirements. © Copyright IBM Corp. 2005, 2008...

  • Page 120: Physical Specifications And Dimensions

    System specifications and planning information Updated October, 2008 Physical specifications and dimensions The SurePOS 500 Model 514 physical specifications are described in Table 12 and Table 13. Table 12. SurePOS 500 Model 514 dimensions Height (mm) Counter with 12 in. Tablet Tablet at 15°...

  • Page 121: Dimensions Of Unit With 12-Inch Display

    System specifications and planning information Updated October, 2008 Dimensions of unit with 12-inch display Appendix B. System specifications and planning information...

  • Page 122: Dimensions Of Antenna Enclosure

    System specifications and planning information Updated October, 2008 Dimensions of antenna enclosure 101 mm Back view Cross section from side SurePOS 500 Model 514...

  • Page 123: Power Requirements And Consumption

    System specifications and planning information Updated October, 2008 Power requirements and consumption This section describes the power requirements and power consumption of the SurePOS 500 Model 514 . Power Table 14. Input voltage, frequency Input Frequency 100–127 V AC 50 or 60 Hz 200–240 V AC 50 or 60 Hz Table 15.

  • Page 124: Connector-Pin Assignments

    System specifications and planning information Updated October, 2008 Connector-pin assignments This following sections list the connector-pin assignments for the external and internal connectors. External connectors The following sections show the connector-pin assignments for external connectors. MSR connector Table 17. MSR connector-pin assignments Connector +5 V dc Serial data out...

  • Page 125: Usb Port Connector-Pin Assignments

    System specifications and planning information Updated October, 2008 USB port connectors Table 18. USB port connector-pin assignments Unpowered USB Connector 5 V bus −Data +Data Ground Table 19. USB port connector-pin assignments Powered USB Connector Shell Shield 5 V Vbus −Data +Data Ground...

  • Page 126: Serial Connectors

    System specifications and planning information Updated October, 2008 Serial connectors 9-pin serial connector (3): The 9-pin serial connector is a male connector. Table 21. Assignment for 9-pin serial connector Signal Signal Carrier detect Data set ready Receive data Request to send Transmit data Clear to send Data terminal ready...

  • Page 127: Ethernet Connector-Pin Assignments

    System specifications and planning information Updated October, 2008 Ethernet connector Table 23. Ethernet connector-pin assignments Signal Signal TxD+ Ground TxD− RxD− RxD+ Ground Ground Ground Cash drawer connector (2) Table 24. Assignment of cash drawer connector pins Connector Ground Sensor Open signal +24 V dc Integrated customer display connector...

  • Page 128: Temperature, Humidity, And Altitude Limits

    System specifications and planning information Updated October, 2008 Temperature, humidity, and altitude limits Table 26. Temperature and humidity limits Temperature limits Maximum wet bulb Condition Relative Humidity (dry bulb) temperature Operating 5 to 40° C. 8 to 80 % 27° C. Power Off 0 to 52°...

  • Page 129: Appendix C. Notices

    IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.
  • Page 130 Updated October, 2008 has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products.

  • Page 131: Intel Software License Agreement (Final, Single User)

    Intel software license agreement (final, single user) The following agreement covers the Ethernet/PXE software used with Intel chips in Retail Store System products that are distributed by IBM: Important - read before copying, installing or using Do not use or load this software and any associated materials (collectively, the “Software”) until you have carefully read the following terms and conditions.

  • Page 132: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 133: Avis De Conformité Aux Normes D'industrie Canada

    In solch einem Fall ist der Abstand bzw. die Abschirmung zu der industriellen Störquelle zu vergröβern.″ Anmerkung: Um die Einhaltung des EMVG sicherzustellen sind die Geräte, wie in den IBM Handbüchern angegeben, zu installieren und zu betreiben. Appendix C. Notices...

  • Page 134: Australia And New Zealand

    Updated October, 2008 Australia and New Zealand Attention: This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Japanese power line harmonics compliance statement Japanese Voluntary Control Council for Interference (VCCI) statement Attention: This product is a Class A Information Technology Equipment and...

  • Page 135: Chinese Class A Warning Statement

    Updated October, 2008 Chinese Class A warning statement Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Taiwanese Class A warning statement Taiwanese battery recycling statement Waste batteries, please recycle.

  • Page 136: End Of Life Disposal

    This unit must be recycled or discarded according to applicable local and national regulations. IBM encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. IBM offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products.

  • Page 137: Trademarks

    Updated October, 2008 Trademarks The following are trademarks of International Business Machines Corporation in the United States or other countries, or both: IBM and the IBM logo PS/2 SureMark SurePoint SurePOS Wake on LAN Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both.
  • Page 138 Updated October, 2008 SurePOS 500 Model 514...

  • Page 139: Appendix D. Safety Information

    Updated October, 2008 Appendix D. Safety information Danger: Before you begin to install this product, read the safety information in IBM Safety Information — Read This First, GA27-4004. This booklet describes safe procedures for cabling and plugging in electrical equipment.
  • Page 140 Gevaar Voordat u begint met het installeren van dit produkt, dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety Information — Read This First, GA27-4004. In dit boekje vindt u veilige procedures voor het aansluiten van elektrische appratuur.
  • Page 141 Updated October, 2008 Vigyázat Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety Information — Read This First, GA27-4004 könyvecskében leírt biztonsági információkat. Ez a könyv leírja, milyen biztonsági intézkedéseket kell megtenni az elektromos berendezés huzalozásakor illetve csatlakoztatásakor.
  • Page 142 Updated October, 2008 Peligro Antes de empezar a instalar este producto, lea la información de seguridad en Información de Seguridad—Lea Esto Primero, GA27-4004. Este documento describe los procedimientos de sequridad para cablear y enchufar equipos eléctricos. Varning—livsfara Innan du börjar installera den här produkten bör du läsa säkerhetsinformationen i dikumentet Säkerhetsföreskrifter—Läs detta först, GA27-4004.
  • Page 143 Updated October, 2008 GA27-4004 GA27-4004 Appendix D. Safety information...
  • Page 144 Updated October, 2008 GA27-4004 GA27-4004 GA27-4004 GA27-4004 GA27-4004 GA27-4004 SurePOS 500 Model 514...

  • Page 145: Glossary

    (called nodes) that are organized into a is to send data. network for the purpose of sharing resources and communicating with each other. © Copyright IBM Corp. 2005, 2008...
  • Page 146 (1) Any part of a network other than an digital. (1) Pertaining to data in the form of digits. (A) attaching device, such as an IBM 8228 Multistation Contrast with analog. (2) Pertaining to data consisting of Access Unit. (2) Hardware or software that is part of a numerical values or discrete units.
  • Page 147 Approximately one billion bytes or 1,024 megabytes. Gigabyte is often abbreviated as G or GB. FCC. See Federal Communications Commission. feature. A part of an IBM product that may be ordered separately by the customer. hard-disk drive. In a personal computer system unit, a disk storage device that reads and writes on rigid Federal Communications Commission (FCC).
  • Page 148 (3) In the IBM Store System, the logical link providing two-way communication of data from one network node to one or more other network nodes.
  • Page 149 Contrast with volatile priced for purchase by individuals or small businesses. memory. Examples include the various models of the IBM NVRAM. See nonvolatile random access memory. Personal Computers. plug. (1) A connector for attaching wires from a device to a cable, such as a store loop.
  • Page 150 (1) A part of a computer that contains the processing unit and may contain devices such as disk and diskette drives. (2) In an IBM Personal Computer, the unit that contains the processor circuitry, read-only SurePOS 500 Model 514...
  • Page 151 VPD. See vital product data. the I/O channel. It may have one or more disk or diskette drives. (3) In an IBM Store System terminal, the part of the terminal that contains the processing unit, ROM, RAM, disk and diskette drives, and the I/O channel.
  • Page 152 Updated October, 2008 SurePOS 500 Model 514...

  • Page 153: Index

    HDD cover 73 connectors, output 107 height 104 countertop hinge assembly mounting the system 17 removing and replacing 75 countertop integration tray humidity limits 112 mounting the system 23 countertop integration tray mounting 23 © Copyright IBM Corp. 2005, 2008...
  • Page 154 Updated October, 2008 indicators non-keyboard-integration tray states for SurePOS 500 Model 514 14 mounting the system 23 information, warranty 3 non-keyboard-integration tray mounting 23 input voltage, frequency 107 notices 123 insert, keylock 84 Notices 113 installation steps 6 notices, electronic emissions 116 installing additional peripheral devices distributed character display and APA display 42 installing filler panels without a printer 28...
  • Page 155 Updated October, 2008 removal and replacement procedures (continued) button card 57 universal serial bus (USB) display tablet 55 connector pin assignments 109 HDD 73 LCD assembly 59 rear 61 side covers 72 warranty information 3 top cover 70 weight 104 tower center cover 71 who should read this guide xi HDD and bracket 76...
  • Page 156 Updated October, 2008 SurePOS 500 Model 514...

  • Page 157: Part Number Index

    41D0161 1– 41D0163 1– 41D0165 2–1 41D0166 2–2 41D0167 2–3 41D0168 2–4 41D0169 2–5 41D0170 2–6 41D0171 2–10 41D0189 2–9 41D0207 4–3 41D0207 5–3 41D0208 6–2 41D0209 4–6 41D0209 5–6 41D0210 5–1 41D0211 4–2 © Copyright IBM Corp. 2005, 2008...
  • Page 158 Updated October, 2008 SurePOS 500 Model 514...
  • Page 159 When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. IBM or any other organizations will only use the personal information that you supply to contact you about the issues that you state on this form.
  • Page 160 Readers’ Comments — We’d Like to Hear from You Cut or Fold Along Line GA27-4361-01 Fold and Tape Please do not staple Fold and Tape _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ NO POSTAGE NECESSARY IF MAILED IN THE...
  • Page 162 Updated October, 2008 GA27-4361-01...

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