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IBM SurePOS 700 Series Hardware Service Manual

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SurePOS 700 Series
SurePOS 700-723/743/783/784 Hardware
Service Guide
GY27-0424-05

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Summary of Contents for IBM SurePOS 700 Series

  • Page 1 SurePOS 700 Series SurePOS 700-723/743/783/784 Hardware Service Guide GY27-0424-05...
  • Page 3 SurePOS 700 Series SurePOS 700-723/743/783/784 Hardware Service Guide GY27-0424-05...
  • Page 4 87 and Appendix C, “Notices,” on page 93. June 2012 This edition applies to IBM SurePOS 700 Series Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84 and to all subsequent releases and modifications until otherwise indicated in new editions.

  • Page 5: Table Of Contents

    Connectors ......11 IBM SurePorts Point-of-Sale connections ....14 Cooling.
  • Page 6 ..... 71 Using the IBM BIOS Setup Utility ....71...
  • Page 7 Navigation and menus ..... 72 Saving settings ......72 Boot device order (Models xx3) .
  • Page 8 SurePOS 700-723/743/783/784 Hardware Service Guide...

  • Page 9: Tables

    13. Power cords for all models ......86 © Copyright IBM Corp. 2007, 2010, 2012...
  • Page 10 viii SurePOS 700-723/743/783/784 Hardware Service Guide...

  • Page 11: Figures

    Figures 1. Example of the wide and narrow SurePOS 700 Series ....1 2. 2 G configuration DIMMs ......5 3.
  • Page 12 SurePOS 700-723/743/783/784 Hardware Service Guide...

  • Page 13: About This Guide

    Appendix C, “Notices,” on page 93 provides detailed legal and disposal information. Related publications The following IBM publications provide additional information about the IBM Retail and Store Solutions Web site at http://www.ibm.com/solutions/retail/store/support: v Safety and Regulatory Information – Read This First, GA27-4004...

  • Page 14: Surepos 700 Important Driver Information

    Complete the form, including a reference to the specific location of the text (for example, the page or table number) in question. v Return the completed form to IBM by mail or you can give the form to an IBM representative.
  • Page 15 Website at www.ibm.com/solutions/retail/store/support/. Click Publications to search for the most current version of this document. xiii About this guide...
  • Page 16 SurePOS 700-723/743/783/784 Hardware Service Guide...

  • Page 17: Summary Of Changes

    Support for Windows 7 v Updated part numbers descriptions January 2010 This edition of the SureP0Ss 700-723/743/783/784 Hardware Service Guide (GY27-0424-04) includes the following updates: v Support for Models 784, C84, and E84. © Copyright IBM Corp. 2007, 2010, 2012...
  • Page 18 SurePOS 700-723/743/783/784 Hardware Service Guide...

  • Page 19: Chapter 1. Introducing The Surepos 700 Models

    Chapter 1. Introducing the SurePOS 700 models The SurePOS 700 Series is offered in a wide footprint and a narrow footprint, as shown in Figure 1. A cover-set feature provides a broad selection of cover options and colors. Figure 1. Example of the wide and narrow SurePOS 700 Series Table 1 describes the processor that is standard with each model.

  • Page 20: Features And Options

    Table 1. Model descriptions (continued) Intel Core 2 Duo E4300 1.8 GHz Intel Core 2 Duo E4300 1.8 GHz with WEPOS, XP Pro, POSReady, or Vista Ultimate preinstalled Intel Pentium Dual Core E5300 or Core 2 Duo E7400 Intel Pentium Dual Core E5300 or Core 2 Duo E7400 with XP PRO, POSReady, or Windows 7 Pro preinstalled Controller model;...

  • Page 21: System Memory

    Models 784, C84, and E84 use 1066 MHz DDR3 DIMMs with 1 GB standard, 8 GB maximum (four slots). Note: Use only memory provided by IBM Retail Store Solutions. Not all third-party memory modules work with every product. IBM performs extensive life and reliability testing to ensure that the memory offered by IBM will operate correctly over all voltage and temperature ranges.
  • Page 22 timing specifications. The memory channel performance is determined by the slowest DIMM module populated in the system. Table 3. Populating the DIMMs Total system SLOT B SLOT D DRAM DIMM Config SLOT A Blue Black SLOT C Blue Black 1 GB 1) 1 GB 1 GB 2 GB...

  • Page 23: G Configuration Dimms

    1 GB 1 GB Figure 2. 2 G configuration DIMMs Chapter 1. Introducing the SurePOS 700 models...
  • Page 24 2 GB 1 GB 1 GB Figure 3. 4 G configuration DIMMs SurePOS 700-723/743/783/784 Hardware Service Guide...

  • Page 25: Service Processor

    2 GB Figure 4. 8 G configuration DIMMs Service processor SurePOS 700 Series Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84 include a complete implementation of a service processor to monitor system health. LEDs provide a quick diagnosis of a critical system or device failure:...

  • Page 26: Video Function

    DOS uses the video subsystem in standard DOS modes. Local area network IBM provides special local area network (LAN) drivers for Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84. Note: Existing LAN drivers for 4694 and for earlier models of the SurePOS 700 are not compatible with Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84.

  • Page 27: Audio And Headphones

    External USB direct access storage devices (DASDs), such as HDDs, CD-ROMs, diskettes, or memory keys, operate with the product. IBM provides USB boot support. Before use, test any specific USB device that is not offered by IBM Retail Store Solutions. This requirement is especially necessary due to the implementation differences between drive suppliers.

  • Page 28: Usb Support

    An interface to the POS RS-232 subsystem Physical characteristics This section gives you the physical characteristics for the SurePOS 700 Series Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84 for narrow, wide, and wide with uninterruptible power supply models.

  • Page 29: Connectors

    Note: supply. Connectors The SurePOS 700 Series offers a unique configuration for connecting POS I/O devices. Most of the POS-specific I/O function is contained on a riser card that connects into the system board. The SurePOS models support RS-485 POS I/O (4694 family), powered USB I/O (IBM SurePOS 700 family), and powered RS-232 I/O.
  • Page 30 Table 5. Available I/O ports Connector SurePOS 723 SurePOS 743 SurePOS 783,784 Microphone in, line Back Back + in, line out front headphone Two PC USB 2.0 Two PC USB 2.0 back back One 12 V POS USB 2.0 front Dump switch Front Ethernet...
  • Page 31 Figure 7 shows a view of the rear-panel I/O connections. The top adapter card is chosen based on the application, while the bottom adapter card is available on all models. Table 6 defines the icons that label each connection. CD B CD B CD A CD A...

  • Page 32: Ibm Sureports Point-Of-Sale Connections

    IBM SurePorts Point-of-Sale connections There are several possible configurations of IBM SurePorts in a SurePOS 700. This section details some of the most common. Attention: Hot plugging of PS/2, RS-485, powered RS-232, or powered USB devices is not supported. Attention: RS-485 Port 7 and Powered USB 24V port are intended for use with ™...
  • Page 33 CD A (3A), CD B (3B) IBM cash drawer ports Note: Port 3A detects an IBM cash drawer automatically. If you use non-IBM cash drawers, read the voltage considerations described in “Cash drawers” on page 22. E, F, H Powered RS-232 (serial) ports...

  • Page 34: Cooling

    24 V powered USB port CD A (3A), CD B (3B) IBM cash drawer ports Note: Port 3A detects an IBM cash drawer automatically. If you use non-IBM cash drawers, read the voltage considerations described in “Cash drawers” on page 22.

  • Page 35: Power

    Attention: Hot plugging of powered USB devices is not supported. These are the power requirements for the SurePOS 700 Series Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84: v Input voltage: 100 to 127 VAC or 200 to 240 VAC nominal v Frequency: 50 to 60 Hz, ±3 Hz...

  • Page 36: Power Switch Operation

    Power switch operation During normal operation, the power switch on the SurePOS 700 Series operates as you would expect. Push the switch to turn on the system; push it again to turn off the system with the following exceptions: v You can program the switch to operate differently. For example, if your operating system supports power management, you can program the switch to behave as a standby or resume switch.
  • Page 37 v Frequency (in backup mode): 60 Hz ±3 Hz for line frequency > 55 Hz; 50 Hz ±3 Hz for line frequency < 55 Hz (output waveform is a stepped sine wave approximation) v Transfer time: less than 8 ms typical, 10 ms maximum, AC to battery The characteristics of the batteries are as follows: v The battery is replaceable by persons with typical PC hardware upgrade skills.

  • Page 38: Uninterruptible Power Supply Rear View

    Figure 12 shows the power outlets and connectors of the uninterruptible power supply. TO POS Figure 12. Uninterruptible power supply rear view Circuit breaker AC outlets RS-232 port Power inlet System unit interface The uninterruptible power supply has an RS-232-compatible output that can connect to one of the system unit RS-232 ports to communicate uninterruptible power supply status (such as AC power loss or low battery) to the operating system or application.

  • Page 39: I/O Devices

    The SurePOS 700 Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84 support a wide range of displays, keyboards, printers, cash drawers, and scanners. Refer to the IBM Retail Store Solutions Web site at http://www.ibm.com/solutions/ retail/store/support for a list of currently supported devices.

  • Page 40: Cash Drawers

    The SurePOS 700 Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84 are preconfigured from the factory to work with all IBM cash drawers. In this automatic mode, the system can detect the difference between IBM 24 V and IBM 38 V cash drawers.

  • Page 41: Powered Usb Connectors

    Receipt Journal printer voltage must set to 24 V. All other RS-485 printers will work correctly with the SurePOS 700 at the default setting of 38 V. To configure the printer voltage to 24 V, set jumpers JP1 and JP2 to one of the values shown in Table 9.

  • Page 42: Example Of The Powered Uninterruptible Power Supply Port

    Boot mode is supported for most devices that support USB boot. v IBM VGA monitors (CRT and LCD) v Industry-standard PC keyboards, mice, and printers v Standard USB and RS-232 devices with appropriate drivers, software, and...

  • Page 43: System And Driver Support

    BIOS The SurePOS 700 Series has an upgradeable BIOS. IBM provides utilities to upgrade the BIOS and updates are published on the support Web site. You are responsible for BIOS upgrades as required. BIOS upgrades are not covered by IBM warranties or maintenance agreements.

  • Page 44: Hardware

    Hardware v All cash drawers: If you use non-IBM cash drawers, you must use the POS I/O configuration screen or jumper override to set the correct operating voltage. Failure to do so can damage the cash drawer or the system unit. See “Cash drawers”...

  • Page 45: Preparing To Call For Service

    Preparing to call for service When you call IBM for warranty information or service, be sure to have the serial number, machine type, and model number available. Figure 17 shows the location of this information on the pullout tray of SurePOS 700 Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84.
  • Page 46 SurePOS 700-723/743/783/784 Hardware Service Guide...

  • Page 47: Chapter 2. Removal And Replacement Procedures

    Removing the slanted I/O tray The slanted I/O tray installs on the top of a wide system unit and groups the IBM printer and keyboard with specific dimensions. The tray has a raised edge that is low in the front.
  • Page 48 The top of the system unit serves as a built-in flat I/O tray. Use this surface when grouping IBM and non-IBM peripheral devices with varying dimensions. Note: A version of the slanted I/O tray is available that can be placed on the wide-footprint SurePOS 700 in an integrated environment.

  • Page 49: Removing The Covers

    Removing the covers The procedures in this section apply to all models and to both the wide and narrow features. The covers consists of the following parts: v Front bezel v Hinged rear door (modesty cover) v Top cover Removing the front bezel To remove the front bezel: 1.
  • Page 50 2. Press the left latch to release the bezel and pull it forward. 3. Lift the bezel from the system. SurePOS 700-723/743/783/784 Hardware Service Guide...

  • Page 51: Opening The Rear Door

    Opening the rear door To open the rear door, firmly grip the middle of the rear door and pull. The latches ( B in Figure 20) will release automatically. Figure 20. Opening the rear door Chapter 2. Removal and replacement procedures...

  • Page 52: Removing The Top Cover

    Removing the top cover To remove the top cover: 1. Locate the metal holding clip located in the rear center of the top cover ( C in Figure 21). Figure 21. Removing the top cover 2. Push this clip downward and push the cover backward a few inches, then lift upward to remove.

  • Page 53: Replacing The Top Cover

    Replacing the top cover To replace the top cover: 1. Place the top cover in position over the system unit so that the front edge aligns with the line imprinted on the top plate ( A in Figure 22). Figure 22. Installing the top cover 2.

  • Page 54: Replacing The Front Bezel

    Replacing the front bezel To replace the front bezel: 1. Locate the hooks on the bottom of the front bezel and align these hooks with the slots on the frame ( B in Figure 23). Figure 23. Placement of bezel Note: Before proceeding, pivot the drive bay door D-loop handle completely to the right, flush against the front of the drive bay door, to ensure that it does not interfere with closing the front bezel.

  • Page 55: Removing The Pullout Tray

    1. Open the front bezel door. 2. If necessary, unlock the drive bay door (refer to "Operating the front lock or lock plug" in the SurePOS 700 Series SurePOS 700-723/743/783/784 Systems, Installation, and Operations Guide, GA27-4998.) 3. Pull on the blue drive bay door handle, to open the drive bay door.

  • Page 56: Replacing A Hard Disk Drive

    Replacing a hard disk drive To remove a hard disk drive (HDD): 1. Follow the steps in “Opening the drive bay door” on page 37 to open the drive bay door. 2. Squeeze the two blue drive rail lock tabs ( A in Figure 25) inward and pull to remove the hard disk drive on its rails.

  • Page 57: Replacing The Optical Drive

    Replacing the optical drive To remove the optical drive: 1. Follow the steps in “Removing the front bezel” on page 31 to remove the front bezel. 2. Follow the steps in “Opening the drive bay door” on page 37 to open the drive bay door.

  • Page 58: Replacing An I/O Module

    Replacing an I/O module To remove an I/O module: 1. Remove any cables that are attached to the I/O module. 2. Follow the steps in “Removing the pullout tray” on page 37 to remove the pullout tray completely from the unit frame. 3.

  • Page 59: Replacing The I/O Module Latch

    Replacing the I/O module latch To remove the I/O module latch: 1. Follow the steps in “Replacing an I/O module” on page 40 to open the I/O module latch a full 90 degrees from its closed position. Note: You do not need to remove the I/O modules to replace the latch. 2.

  • Page 60: Replacing The Chassis Fan And Fan Duct (Models 723 And E23 Only)

    Replacing the chassis fan and fan duct (Models 723 and E23 only) Note: Chassis fans are not present in all Models 723 and E23. To remove the chassis fan: 1. Follow the steps in “Removing the pullout tray” on page 37 to slide the pullout tray halfway out of the unit frame.

  • Page 61: Replacing The Processor Fan (Models 723 And E23 Only)

    Figure 30. Removing the chassis fan with duct To replace the chassis fan, reverse the previous steps. Notes: 1. When doing the reverse of Step 3 on page 42, be sure that the two bottom lock tabs on the fan duct engage their slots on the pullout tray sidewall. 2.

  • Page 62: Replacing The Processor Fan (Models 743, C43, E43, 783, E83, 784, C84, And E84 Only)

    Replacing the processor fan (Models 743, C43, E43, 783, E83, 784, C84, and E84 only) To remove the processor fan: 1. Follow the steps in “Removing the pullout tray” on page 37 to remove the pullout tray completely from the unit frame. 2.

  • Page 63: Replacing The Heatsink And Processor (Models 743, C43, E43, 783, E83, 784, C84, And E84 Only)

    Replacing the heatsink and processor (Models 743, C43, E43, 783, E83, 784, C84, and E84 only) To remove the heatsink and processor: 1. Follow the steps in “Replacing the processor fan (Models 743, C43, E43, 783, E83, 784, C84, and E84 only)” on page 44 to remove the processor fan. 2.

  • Page 64: Replacing The Front Usb Module (Models 743, C43, E43, 783, E83, 784, C84, And E84 Only)

    Replacing the front USB module (Models 743, C43, E43, 783, E83, 784, C84, and E84 only) To remove the front USB module: 1. Disconnect the external option cable attached to the USB module. 2. Follow the steps in “Removing the pullout tray” on page 37 to slide the pullout tray halfway out of the unit frame.

  • Page 65: Loosening The Spline Screw

    Figure 33. Loosening the spline screw Chapter 2. Removal and replacement procedures...
  • Page 66 5. Lift the spline, push down on the rear spline latch tab ( A in Figure 34), and pull up to remove the spline along with the riser card. Figure 34. Loosening the spline screw 6. If the spline itself is being serviced, remove all I/O slot and adapter slot blanks (if any), and then proceed to “Replacing the main riser card”...

  • Page 67: Replacing The Main Riser Card

    Replacing the main riser card To remove the main riser card: 1. Follow the steps in “Replacing the spline” on page 46 to remove the spline. 2. Follow the steps in “Replacing an I/O module” on page 40 to remove all I/O modules.

  • Page 68: Replacing The Dasd Cage

    Figure 36. Removing the riser battery To replace the main riser card battery: 1. Insert one edge of the battery (positive side UP) under the battery socket's longer tabs ( B in Figure 36, toward the front of the riser card). 2.

  • Page 69: Replacing The Power Supply

    Figure 37. Removing the DASD cage To replace the DASD cage, reverse the previous steps. Note: Ensure that the guide tab ( C ) aligns with its slot on the pullout tray base (not shown), which will help to guide the DASD riser card into the DASD slot on the system board.

  • Page 70: Replacing The Power Supply Rear Coupling

    Note: You do not have to remove the riser card or drives from the DASD cage to remove it from the system; you can skip those steps of that procedure. 4. Refer to "Installing memory modules" in the SurePOS 700 Series SurePOS 700-723/743/783/784 Systems, Installation, and Operations Guide, GA27-4998, to remove the memory modules.

  • Page 71: Replacing The System Board Battery (Models Xx3)

    Figure 38. Removing the system board tray To replace the system board, reverse the previous steps. Replacing the system board battery (Models xx3) The SurePOS 700 uses a CR2032 3 V lithium "coin" battery on the system board. To remove the system board battery: 1.

  • Page 72: Removing The System Board Battery (Models Xx3)

    Figure 39. Removing the system board battery (Models xx3) To replace the system board battery: 1. Insert one edge of the battery (positive side UP) under the battery socket's tabs (toward the rear of the system board). 2. Carefully press down on the battery to snap it under the battery release button. 3.

  • Page 73: Replacing The System Board Battery (Models Xx4)

    Replacing the system board battery (Models xx4) The following picture shows the location of the system board battery A for Models xx4. To remove the battery, grasp it with the thumb and index finger, and lift up. Reverse this procedure to install the battery. Figure 40.

  • Page 74: Installing A New Internal Modular Flash Drive For Surepos 723, 743, And

    Installing a new internal modular flash drive for SurePOS 723, 743, and To install an internal modular flash drive, open the cover and view the modular flash drive location as illustrated on SurePOS models 743 or 783 (Figure 41), , or model 723 (Figure 42 on page 57).
  • Page 75 Figure 42. SurePOS 723 system board To disconnect an internal modular flash drive, gently lift up the drive from the 10-pin connector while pressing in the wings of the white stand-off pin. The stand-off pin should remain connected to the motherboard. Chapter 2.
  • Page 76 SurePOS 700-723/743/783/784 Hardware Service Guide...

  • Page 77: Chapter 3. Problem Determination

    Using the diagnostic processor The system unit contains a diagnostic processor that assists in the diagnosis of common hardware field problems. This task is accomplished using diagnostic LEDs and a System Event Log Viewer. © Copyright IBM Corp. 2007, 2010, 2012...

  • Page 78: Understanding The Light Path Leds

    Understanding the light path LEDs Table 10 describes the front panel LEDs and the component or process each LED represents (see also Figure 5 on page 11). This table also describes the possible conditions and actions for you to resolve the condition. Table 10.

  • Page 79: Using The System Event Log Viewer

    Using the System Event Log Viewer The System Event Log Viewer is a BIOS POST (power on start) plug-in that provides access to the system event log. Follow these steps to view the system event log: 1. Turn on the system and wait for the System Event Log Viewer (Figure 43) screen to appear.
  • Page 80 2. Press Ctrl+D to open the System Event Log Viewer. A screen similar to Figure 44 appears. Figure 44. Example of saved events screen 3. For additional details of a saved event, select one with the keyboard, or press the event hot key. 4.

  • Page 81: Problem Isolation

    Problem isolation If the SurePOS 700 fails, follow the procedures that are described in Table 11. If you cannot solve the problem, contact a trained service technician. Table 11. Actions to isolate the cause of a problem Problem Action to perform The power indicator 1.

  • Page 82: Special Tools Requirements

    You might need to order these tools, which are not included in the toolkit: v Ethernet wrap plug v Tri-connector (serial and parallel) wrap plug v USB mouse, required for POS Device Diagnostics v PS/2-style or POS keyboard Refer to the http://www.ibm.com/solutions/retail/store/support Web site for more information. SurePOS 700-723/743/783/784 Hardware Service Guide...

  • Page 83: Using The Raid Application (Models Xx3)

    Using the RAID application (Models xx3) The Redundant Array of Inexpensive Disks (RAID) application supports Models 723, E23, 743, C43, E43, 783, and E83 with one or two hard disk drives and the Microsoft Windows operating system. RAID provides an error message if one of the two hard disk drives experiences a failure.

  • Page 84: Replacing And Rebuilding A Hard Drive (Models Xx3)

    2. During the reboot, Figure 46 displays information about the failing disk. Make note of which drive is the failing disk. Failing drives are indicated with a Broken status. Figure 46. Boot up warning 3. Power off the machine. 4. Continue with the steps described in “Replacing and rebuilding a hard drive (Models xx3).”...

  • Page 85: Using The Raid Application (Models Xx4)

    the keyboard. Figure 47 is an example of the menu. Figure 47. Example of the RAID setup menu Using the RAID application (Models xx4) The Redundant Array of Inexpensive Disks (RAID) application supports 784, C84, and E84 with one or two hard disk drives and the Microsoft Windows operating system.
  • Page 86 Figure 48. Viewing the hard drive and volume status 3. Initiate shutdown and power off the machine by clicking Start > Shutdown or by following the procedure for your business. 4. Continue with the steps described in “Replacing and rebuilding a hard disk drive (Models xx4)”...

  • Page 87: Replacing And Rebuilding A Hard Disk Drive (Models Xx4)

    Figure 49. Boot up warning 3. Turn off the machine. 4. Continue with the steps described in “Replacing and rebuilding a hard disk drive (Models xx4).” Replacing and rebuilding a hard disk drive (Models xx4) Note: Before beginning these procedures, complete one of the two methods to determine the failed hard disk drive.

  • Page 88: Accessing The Raid Setup Menu (Models Xx4)

    Figure 50. Example of the RAID setup menu Accessing the RAID setup menu (Models xx4) After enabling the RAID function from the BIOS setup menu, you can enter the RAID setup menu before the Windows OS starts by pressing Ctl+I on the keyboard. Figure 49 on page 69 is an example of the menu.

  • Page 89: Chapter 4. Diagnostics And Configuration Settings

    Service and diagnostics The service and diagnostics programs for the SurePOS 700 Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84 are available from the IBM Retail Store Solutions Web site at http://www2.clearlake.ibm.com/store/support/html/ surepos700.html. To run the diagnostics: 1.

  • Page 90: Navigation And Menus

    Esc key to exit them. After you select a submenu, press Enter to open Saving settings You must save changes made in the IBM BIOS Setup Utility so that they can take effect on the next system boot. Exceptions are the time and date, which are updated and saved immediately.

  • Page 91: Restoring Cmos Default Settings

    Restoring CMOS default settings Note: Be sure to record your customized settings to reset them later. To clear your CMOS settings and restore the default settings: 1. Turn off the system unit, and disconnect the AC power cord. 2. Follow the instructions in “Removing the covers” on page 31. 3.

  • Page 92: Location Of Cmos Jumper - Models 723 And E23

    Figure 52. Location of CMOS jumper - Models 723 and E23 Figure 53. Location of CMOS jumper - Models 784, C84, and E84 SurePOS 700-723/743/783/784 Hardware Service Guide...
  • Page 93 Table 12. CMOS jumper and pin location by model Pins for normal Model CMOS jumper operation Pins to clear CMOS Models 723 and Models 743, C43, E43, 783, and Models 784, C84 and E84 5. Move the pins to position 2-3 and wait for 5 seconds. 6.
  • Page 94 SurePOS 700-723/743/783/784 Hardware Service Guide...

  • Page 95: Appendix A. Parts Catalog

    Appendix A. Parts catalog © Copyright IBM Corp. 2007, 2010, 2012...

  • Page 96: Assembly 1: Surepos 700 Models 723, E23, 743, C43, E43, 783, E83, 784, C84, And E84

    Assembly 1: SurePOS 700 Models 723, E23, 743, C43, E43, 783, E83, 784, C84, and E84 11 12 27 28 SurePOS 700-723/743/783/784 Hardware Service Guide...
  • Page 97 Assembly 1: (continued) Description Asm– Part Index Number Units Top cover assemblies (without rear door): 1–1 45T9214 1 Narrow top cover assembly; storm (light) gray –1 45T9215 1 Narrow top cover assembly; iron (dark) gray –1 45T9216 1 Narrow top cover assembly; litho gray –2 45T9217 1 Wide top cover assembly;...
  • Page 98 Assembly 1: (continued) Description Asm– Part Index Number Units Top cover assemblies (without rear door): –14 73Y0013 1 HDD, 250 GB, SATA attached assembly (includes drive, rails, and screws) –14 99Y1403 1 SSD, 64 GB, SATA attached assembly (includes drive, rails, and screws) –15 45T9039 1 CD-RW assembly (includes CD-RW drive, bracket, and screws) IDE...
  • Page 99 2. SurePOS 700 uninterruptible power supply batteries are a consumable item and, as such, you are responsible for replacing them. IBM warrants the original uninterruptible power supply battery for 90 days from the ship date to the customer or distributor. In the United States and Canada, you can purchase replacement batteries (P/N 23K8052) by calling 1-800-IBM-CALL (1-800-426-2225).
  • Page 100 Assembly 1: (continued) Description Asm– Part Index Number Units Top cover assemblies (without rear door): – 46N2002 1 Cable, uninterruptible power supply communications (480 mm) – 39M5514 1 Cable, uninterruptible power supply power (750 mm) – 46N1986 1 Cable, uninterruptible power supply communications (750 mm) –...
  • Page 101 Appendix A. Parts catalog...

  • Page 102: Assembly 2: Slanted I/O Tray

    Assembly 2: Slanted I/O tray 5 X2 9 X2 Storm Gray Iron Gray Litho Gray SurePOS 700-723/743/783/784 Hardware Service Guide...
  • Page 103 Assembly 2: (continued) Asm– Part Index Number Units Description 2–1 41A3567 1 Keyboard replacement filler panel; pearl white –1 41A3566 1 Keyboard replacement filler panel; iron (dark) gray –2 30L6322 1 Printer filler/narrow credit card holder; pearl white/storm (light) gray –2 41A3547 1 Printer filler/narrow credit card holder;...

  • Page 104: Line Cord Assemblies

    Line cord assemblies Table 13. Power cords for all models Part number Length Country 39M5066 4.3 M Argentina, Paraguay, Uruguay 39M5100 4.3 M Australia, New Zealand, Papua, New Guinea 39M5093 4.3 M, 220 volt Bahamas, Barbados, Bermuda, Bolivia, Canada, Cayman Islands, Columbia, Costa Rica, Dominican Rep., El Salvador, Ecuador, Guatemala, Haiti, Honduras, Jamaica, Mexico, Netherlands Antilles, Nicaragua, Panama,...

  • Page 105: Appendix B. Safety Information

    Appendix B. Safety information Danger: Before you begin to install this product, read the safety information in IBM Safety Information — Read This First, GA27-4004. This booklet describes safe procedures for cabling and plugging in electrical equipment. Gevaar: Voordat u begint met de installatie van dit produkt, moet u eerst de veiligheidsinstructies lezen in de brochure Veiligheidsinstructies—Lees dit...
  • Page 106 Gevaar Voordat u begint met het installeren van dit produkt, dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety Information — Read This First, GA27-4004. In dit boekje vindt u veilige procedures voor het aansluiten van elektrische appratuur.
  • Page 107 Vigyázat Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety Information — Read This First, GA27-4004 könyvecskében leírt biztonsági információkat. Ez a könyv leírja, milyen biztonsági intézkedéseket kell megtenni az elektromos berendezés huzalozásakor illetve csatlakoztatásakor. Pericolo prima di iniziare l'installazione di questo prodotto, leggere le informazioni relative alla sicurezza riportate nell'opuscolo Informazioni di sicurezza—Prime...
  • Page 108 Peligro Antes de empezar a instalar este producto, lea la información de seguridad en Información de Seguridad—Lea Esto Primero, GA27-4004. Este documento describe los procedimientos de sequridad para cablear y enchufar equipos eléctricos. Varning—livsfara Innan du börjar installera den här produkten bör du läsa säkerhetsinformationen i dikumentet Säkerhetsföreskrifter—Läs detta först, GA27-4004.
  • Page 109 GA27-4004 GA27-4004 Appendix B. Safety information...
  • Page 110 GA27-4004 GA27-4004 GA27-4004 GA27-4004 GA27-4004 GA27-4004 SurePOS 700-723/743/783/784 Hardware Service Guide...

  • Page 111: Appendix C. Notices

    IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this information to non-IBM Websites are provided for convenience only and do not in any manner serve as an endorsement of those websites.
  • Page 112 IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products.

  • Page 113: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 114: Industry Canada Class A Emission Compliance Statement

    In solch einem Fall ist der Abstand bzw. die Abschirmung zu der industriellen Störquelle zu vergröβern." Anmerkung: Um die Einhaltung des EMVG sicherzustellen sind die Geräte, wie in den IBM Handbüchern angegeben, zu installieren und zu betreiben. Australia and New Zealand Attention: This is a Class A product.

  • Page 115: Chinese Class A Warning Statement

    Chinese Class A warning statement Attention: This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Japanese Electrical Appliance and Material Safety Law statement Japanese power line harmonics compliance statement Japanese VCCI Council Class A statement Attention:...

  • Page 116: Taiwanese Class A Warning Statement

    Taiwanese Class A warning statement Taiwan contact information IBM Taiwan Product Service Contact Info: IBM Taiwan Corporation 3F, No 7, Song Ren Road, Taipei Taiwan Telephone: 0800-016-888 Cable ferrite requirement All cable ferrites are required to suppress radiated EMI emissions and must not be removed.

  • Page 117: Product Recycling And Disposal

    (TI) que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles. IBM dispone de una serie de programas y servicios de devolución de productos en varios países, a fín de ayudar a los propietarios de equipos a reciclar sus productos de TI.

  • Page 118: Battery Return Program

    United States, go to www.ibm.com/ibm/environment/products/ battery.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM equipment.

  • Page 119: For The European Union

    For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators and power cells includes the cost of the environmental management of their waste.

  • Page 120: Flat Panel Displays

    Trademarks The following are trademarks of International Business Machines Corporation in the United States or other countries, or both: AnyPlace Kiosk(tm) AnyPlace POS Hub(tm) DB2 Universal Database IBM and the IBM logo PS/2 SureMark SurePoint SurePOS Wake on LAN WebSphere Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both.

  • Page 121: Appendix D. Intel Software License Agreement (Final, Single User)

    The following agreement covers the Ethernet/PXE software used with Intel chips in Retail Store System products that are distributed by IBM: Important - read before copying, installing or using Do not use or load this software and any associated materials (collectively, the "Software") until you have carefully read the following terms and conditions.

  • Page 122: Limitation Of Liability

    Limitation of liability In no event shall Intel or its suppliers be liable for any damages whatsoever (including, without limitation, lost profits, business interruption, or lost information) arising out of the use of or inability to use the software, even if Intel has been advised of the possibility of such damages.

  • Page 123: Index

    9 rear panel 11 controls front panel 10 cooling 16 I/O 9 I/O devices 21 IBM SurePorts 14 indicators damage from electrostatic discharge 98 front panel 10 DASD, optional USB 9 © Copyright IBM Corp. 2007, 2010, 2012...
  • Page 124 95 modular flash drive 56 electrostatic discharge (ESD) 98 optical drive 39 end of life disposal 99 power supply 46, 51 IBM 93 power supply rear coupling 51 Intel 102 pullout tray 37 riser card 49 riser card battery 49...
  • Page 125 software license agreement, Intel 102 special tools requirements 64 specifications i connectors 11 controls and indicators 10 dimensions 10 power 17 uninterruptible power supply 18 standard features 2 support, USB 9 system and driver support 25 System Event Log Viewer, using 61 system memory 3 system overview i Taiwanese battery recycling statement 100...
  • Page 126 SurePOS 700-723/743/783/784 Hardware Service Guide...

  • Page 127: Part Number Index

    1– 42M5873 1– 45T9080 1– 44T5216 1–7 45T9082 1–18 44T5218 1–7 45T9083 1–18 44T5220 1–7 45T9084 1–18 44T5222 1–8 45T9085 1–18 44T5224 1–8 45T9086 1–29 44T5226 1–8 45T9088 1–29 44T5228 1– 45T9090 1–29 © Copyright IBM Corp. 2007, 2010, 2012...
  • Page 128 Part Asm– Part Asm– Number Index Page Number Index Page 45T9092 1– 93Y0050 1–21 45T9214 1–1 99Y1403 1–14 45T9215 1–1 45T9216 1–1 45T9217 1–2 45T9218 1–2 45T9219 1–2 45T9220 1–3 45T9221 1–3 45T9222 1–3 45T9223 1–5 45T9224 1–5 45T9225 1–5 45T9226 2–...
  • Page 129 When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. IBM or any other organizations will only use the personal information that you supply to contact you about the issues that you state on this form.
  • Page 130 UNITED STATES BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 40 ARMONK, NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE IBM Corporation Retail Store Solutions Information Development, Dept ZBDA P. O. Box 12195 RESEARCH TRIANGLE PARK NC 27709-9990 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...
  • Page 132 GY27-0424-05...

This manual is also suitable for:

Surepos 700-723Surepos 700-743Surepos 700-783Surepos 700-784

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