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IBM 4910-33S Installation Manual

Operating system installation guide
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SurePOS 300
Operating System Installation Guide
Models 33x and x4x
GA27-4360-01

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  • Page 1 SurePOS 300 Operating System Installation Guide Models 33x and x4x GA27-4360-01...
  • Page 3 SurePOS 300 Operating System Installation Guide Models 33x and x4x GA27-4360-01...
  • Page 4 You can order IBM publications through your IBM representative or the IBM branch office that serves your locality. Requests for copies of this publication and for technical information about IBM products should be made to your IBM Marketing Representative. Publications are not stocked at the address that is given below.

  • Page 5: Table Of Contents

    300 (Models E3H, 33H and 330) ....13 Contents of files to be placed on WEPOS Install CDs for SurePOS 300 ..16 Chapter 6. Installing the IBM Retail Environment for SUSE LINUX ..19 Chapter 7.
  • Page 6 SurePOS 300 Required Drivers ....33 Chapter 13. Installing the IBM Retail Environment for SUSE LINUX ..35 Chapter 14. Troubleshooting Models x4x ....37 Troubleshooting Configuration Issues .

  • Page 7: Figures

    Figures System Information Window ......6 © Copyright IBM Corp. 2005...
  • Page 8 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 9: About This Guide

    Part 1 contains information for SurePOS Model 33x. Part 2 contains information for SurePOS Models x4x. Related publications The following IBM publications are also available from the IBM Retail and Store Solutions web site at http://www.ibm.com/solutions/retail/store/support. v IBM SurePOS 300 - Technical Reference...
  • Page 10 viii SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 11: Providing Feedback

    Providing feedback Your feedback is important in helping IBM provide accurate and high-quality information. To provide feedback: v Go to http://www.ibm.com/solutions/retail/store. Click Support, then click Publications. Click the publication comments within the introductory text. Provide the requested information and your comments. Be sure to include the name and form number of the document in the [Publication ID] field.
  • Page 12 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 13: Summary Of Changes

    This publication contains two parts: Part 1 contains information relating to Models E3H, 33H, and 330. Part 2 contains information relating to the Models x4x. All of the information in Part 2 is new for this release. © Copyright IBM Corp. 2005...
  • Page 14 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 15: Part 1. Models E3H, 33H And 330

    Part 1. Models E3H, 33H and 330 © Copyright IBM Corp. 2005...
  • Page 16 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 17: Chapter 1. Operating System Pre-Installation Procedures

    The following procedure ensures this state. BIOS Update and Configuration 1. Before beginning, obtain the latest BIOS update for the SurePOS 300 from the IBM Retail Store Solutions support page, www.ibm.com/solutions/retail/store/ support/. 2. After updating the BIOS, choose Load Optimized Defaults in BIOS setup.
  • Page 18 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 19: Chapter 2. Installing Windows 2000

    Note: This section only applies to SurePOS 300 systems without the internal IDE CD-ROM option. Support for the IBM USB CDROM drive is not included in the operating system by default. This is because the USB vendor ID and device ID do not match the list of supported devices in the setup diskettes.

  • Page 20: Configuring Bios Setup

    Figure 1. System Information Window c. Record the value for the PNP Device ID of your new device. d. Enter the Vendor and Product ID into the TXTSETUP.SIF file using the following format: “MatchingDeviceId” = “usbstor” ;Drive Description Table 1. Vendor/Product ID for Windows 2000 Professional Setup “MatchingDeviceId”...

  • Page 21: Installing The Operating System

    Installing the Operating System 1. Insert Disk 1 into the USB floppy drive, and place the Operating System installation CD in the USB or IDE CD-ROM. 2. Power on the system and boot from the Windows 2000 Professional disk. 3. Press <F6> when prompted to add the SATA mass storage driver. You may have to press <F6>...
  • Page 22 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 23: Chapter 3. Installing Windows Xp

    <F6> several times for Windows setup to accept the keystroke. Note: If the SATA driver is not installed, use the instructions that came with the SATA driver or the SATA driver readme file. 3. Follow the prompts on the screen. © Copyright IBM Corp. 2005...
  • Page 24 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 25: Chapter 4. Installing The Windows 2000/Windows Xp Drivers

    Each driver package contains its own installation process. The installation process for each driver can be obtained from the IBM Retail Store Solutions support site www.ibm.com/solutions/retail/store/ support. Also, reboot the system between each driver installation.
  • Page 26 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 27: Chapter 5. Installing Windows Embedded For Point Of Service On Surepos 300 (Models E3H, 33H And 330)

    If you are using the installation CD to install Windows Embedded for Point Of Service (WEPOS) on IBM Retail Store Solutions hardware, there are special instructions for some of the system units. This document provides those instructions to enable you to be successful in building an operational WEPOS image for your machine.
  • Page 28 Download the IBM SurePOS 300-33x SATA driver from the IBM Hardware Support web site at http://www.ibm.com/solutions/retail/store/support. c. Extract the files from the surepos300-33x-sata2kxp01020057.exe file. d. In the WEPOS_INSTALL subdirectory, create a subdirectory in the i386\system32\ subdirectory by the name of Si3112r.
  • Page 29 (-n) by the name of wepos.iso. The source directory is C:\WEPOS_INSTALL. 4. Burn ISO Image onto a CD Now place the ISO file on a CD using a tool such as IBM RecordNow. After performing this step, please ensure that you do not see an ISO file on the CD.

  • Page 30: Contents Of Files To Be Placed On Wepos Install Cds For Surepos 300

    l. Under HKEY_LOCAL_MACHINE\xxx\ControlSet001\Services\Si3112 m. Click on the Si3112 key. There will be key names and values on the right hand side of the screen. n. Find the START key and double click on it. Its value will be 3. o. Edit DWORD Value dialog box appears. p.
  • Page 31 id = "PCI\VEN_1002&DEV_436E&SUBSYS_436E1002", "Si3112" id = "PCI\VEN_1002&DEV_436E&SUBSYS_B0021458", "Si3112" id = "PCI\VEN_1002&DEV_4379&SUBSYS_43791002", "Si3112" id = "PCI\VEN_1002&DEV_437A&SUBSYS_437A1002", "Si3112" [HardwareIds.SCSI.Si3112_NT] id = "PCI\VEN_1095&DEV_3112&SUBSYS_31121095", "Si3112" id = "PCI\VEN_1095&DEV_3112&SUBSYS_34238086", "Si3112" id = "PCI\VEN_1095&DEV_3112&SUBSYS_311215D9", "Si3112" id = "PCI\VEN_1095&DEV_3112&SUBSYS_B0021458", "Si3112" id = "PCI\VEN_1095&DEV_3112&SUBSYS_01661028", "Si3112" id = "PCI\VEN_1095&DEV_3112&SUBSYS_82141033", "Si3112" id = "PCI\VEN_1095&DEV_3112&SUBSYS_82641033", "Si3112"...
  • Page 32 ; there are two directories named drv1 and drv2. Each of these ; directories contain txtsetup.oem file which lists which ; driver to load [OemDriverParams] OemDriverRoot="" OemDriverDirs=Si3112r 3. DriverInstall.xml <Drivers> <AdditionalDevice ClassId="{4D36E97B-E325 -11CE-BFC1-08002BE10318}" SourceDir="d:\setup\drivers\SATA"> <--"SATA Controller"--> <File Name="si3112.cat" InstallDir="system32"/> <File Name="siisupp.vxd" InstallDir="system32\drivers"/> <File Name="si3112.sys"...

  • Page 33: Chapter 6. Installing The Ibm Retail Environment For Suse Linux

    Chapter 6. Installing the IBM Retail Environment for SUSE LINUX For information about installing the IBM Retail Environment for SUSE LINUX (IRES), refer to the IBM Retail Environment for SUSE LINUX Developer’s Guide GC30-9723. © Copyright IBM Corp. 2005...
  • Page 34 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 35: Chapter 7. Troubleshooting

    Plug in USB mouse. v Allow system to detect mouse. v Reboot your system. For additional support, please use the following resources: v IBM Retail Store Solutions Support, www.ibm.com/solutions/retail/store/support/ v Microsoft Help and Support, http://support.microsoft.com/. © Copyright IBM Corp. 2005...
  • Page 36 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 37: Part 2. Models X4X

    Part 2. Models x4x © Copyright IBM Corp. 2005...
  • Page 38 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 39: Chapter 8. Operating System Pre-Installation Procedures For X4X

    The following procedure ensures this state. BIOS Update and Configuration 1. Before beginning, obtain the latest BIOS update for the SurePOS 300 from the IBM Retail Store Solutions support page, www.ibm.com/solutions/retail/store/ support/. 2. After updating the BIOS, choose Load Optimized Defaults in BIOS setup.
  • Page 40 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 41: Chapter 9. Installing Windows Xp/Vista For Models X4X

    First Boot Device = CD ROM v Second Boot Device = Hard Disk Installing the Operating System 1. Power on the system and boot from the Windows XP/Vista Professional CD-ROM. 2. Follow the prompts on the screen. © Copyright IBM Corp. 2005...
  • Page 42 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 43: Chapter 10. Installing The Windows Xp/Vista Drivers For Models X4X

    The following drivers must be installed in the order shown. You can always find the latest supported drivers for the SurePOS 300 at the IBM Retail Store Solutions support site, www.ibm.com/solutions/retail/store/support. This is the only supported source of drivers for the SurePOS 300.
  • Page 44 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 45: Chapter 11. Installing Wepos And Posready For Models X4X

    First Boot Device = CD ROM v Second Boot Device = Hard Disk Installing the Operating System 1. Power on the system and boot from the WEPOS or POSReady package. 2. Follow the prompts on the screen. © Copyright IBM Corp. 2005...
  • Page 46 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 47: Surepos 300 Required Drivers

    Also, reboot the system between each driver installation. The same drivers are used for Windows XP, WEPOS, and Windows Embedded POSReady. You can always find the latest supported drivers for the SurePOS 300 at the IBM Retail Store Solutions support site, www.ibm.com/solutions/retail/store/support. This is the only supported source of drivers for the SurePOS 300.
  • Page 48 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 49: Copyright Ibm Corp. 2005

    Developer’s Guide (GC30-9723–03) that is available on the following website: http://www2.clearlake.ibm.com/store/support/html/pubs.html#-IRES. For additional information, refer to the IBM Retail and Store Solutions web site at http://www2.clearlake.ibm.com/store/support/. Ask your questions in the TechLine section located at the bottom of this web page.
  • Page 50 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 51: Chapter 14. Troubleshooting Models X4X

    Hard disk is not recognized during the v Verify the hard disk is found during the operating system installation. hard disk POST diagnostic. v If the hard disk is not found, execute the IBM POS diagnostic. © Copyright IBM Corp. 2005...

  • Page 52: Troubleshooting Configuration Issues

    IBM 4810-x4x. How can I resolve this issue? Answer: The IBM 4810-x4x BIOS does not support booting from USB mass storage devices in the following circumstances: v When the device is attached to an external USB hub v When the device is attached to a USB SurePort.
  • Page 53 The following configuration changes can be applied to allow non-IBM Point of Sale USB keyboards to be used in BIOS POST/Setup: v Attach the Non-IBM Point of Sale USB keyboard device directly to a USB root port: – Front USB port –...
  • Page 54 5. Select the “USB Legacy Support” item. 6. Change the setting to “Full/Low Speed”. 7. Press F10 to save settings and exit BIOS setup. 8. BIOS POST/Setup should be accessible with a non-IBM Point of Sale USB Keyboard. When the Windows installation CD/DVD-ROM exits, the next device in the BIOS Setup boot priority is not booted.

  • Page 55: Part 3. Appendixes

    Part 3. Appendixes © Copyright IBM Corp. 2005...
  • Page 56 SurePOS 300: Operating System Installation Guide Models 33x and x4x...

  • Page 57: Notices

    References in this publication to IBM products, programs, and services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not that only IBM’s product, program, or service may be used.

  • Page 58: Trademarks

    Trademarks IBM, the IBM logo, PS/2, SureMark and SurePoint are trademarks of IBM Corporation in the United States or other countries or both. Microsoft, Windows, Windows NT, and the Windows 95 logo are trademarks or registered trademarks of Microsoft Corporation.
  • Page 60 Printed in USA GA27-4360-01...

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Surepos 300 33 series

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