Viewing Phone Administration Data; Using The Quality Reporting Tool - Cisco 7911G - IP Phone VoIP Phone Manual

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Access network
configuration data
Access status data
Access phone model
information
Access phone call and
voice quality information

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT to submit information to your
system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call
• Select a general problem from a list of categories and choose reason codes
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0
Then...
Press and choose Settings > Network Configuration and select the
network configuration item that you want to view.
Press and choose Settings > Status and select the status item that you
want to view.
Press and choose Settings > Model Information.
Press and choose Settings > Status > Call Statistics.
Troubleshooting Your Phone
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