Troubleshooting Your Phone; Viewing Phone Administration Data - Cisco 7960G Phone Manual

Troubleshooting Your Phone

This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom
The Settings button is
unresponsive
Join fails

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Access network
configuration data
Access status data
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Explanation
Your system administrator might have disabled
Be sure that you have selected at least one call in addition to the active call,
which is selected automatically. Join also required the selected calls to be
on the same line. If necessary, transfer calls to one line before joining them.
Then...
Choose > Network Configuration and select the network configuration
item that you want to view.
Choose > Status and select the status item that you want to view.
on your phone.
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