Viewing Phone Administration Data; Using The Quality Reporting Tool - Cisco 7965G User Manual

Symptom
Barge fails and results
in a fast busy tone
You are disconnected
from a call that you
joined using Barge
Cisco CallBack fails

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Access network
configuration data
Access status data
Access phone model
information
Access phone call and
voice quality
information

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to
submit information to your system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
Explanation
You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this reason,
your phone plays a fast busy tone.
You will be disconnected from a call that you have joined using Barge if the
call is put on hold, transferred, or turned into a conference call.
The other party might have call forwarding enabled.
Then...
Choose > Network Configuration and select the network
configuration item that you want to view.
Choose > Status and select the status item that you want to view.
Choose > Model Information.
Choose > Status > Call Statistics.
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