Viewing Phone Administration Data - Cisco 7921G User Manual

Symptom
The softkey that you
want to use does not
appear
Barge fails and results
in a fast busy tone
You are disconnected
from a call that you
joined using Barge
Cisco CallBack fails

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Access network or wireless
network configuration data
Access status data
Access phone call and voice
quality information
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information
to your system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on the current call
• Select a general problem from a list of categories and choose reason codes
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later
Explanation
One or more of the following factors might apply:
• You must press Options and scroll to reveal additional softkeys.
• You must change the line state (for example, place a call or have a
connected call).
• Your phone is not configured to support the feature associated with
that softkey.
One or more of the following factors might apply:
• You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this
reason, your phone plays a fast busy tone.
• You cannot barge a call on another Cisco Unified Wireless IP Phone.
You will be disconnected from a call that you have joined using Barge if the
call is put on hold, transferred, or turned into a conference call.
The other party might have call forwarding enabled.
Then...
Choose (Settings) > Device Information > Network or WLAN
and select the configuration item that you want to view.
Choose (Settings) > Status and select the status item that you
want to view.
Choose (Settings) > Status > Call Statistics.
Troubleshooting Your Phone
97