Viewing Phone Administration Data - Cisco 7962G User Manual

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Access network
configuration data
Access status data
Access phone model
information
Access phone call and
voice quality information
Using the Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to
submit information to your system administrator. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Cisco Unified IP Phone 7962G and 7942G for Cisco Unified Communications Manager 6.0 (SCCP and SIP)
Then...
Choose > Network Configuration and select the network
configuration item that you want to view.
Choose > Status and select the status item that you want to view.
Choose > Model Information.
Choose > Status > Call Statistics.
Troubleshooting Your Phone
71