ZyXEL Communications ZYWALL USG 2000 Support Notes page 190

The "Admin Service Control" configuration is for controlling user login with admin user-type
to perform management task including Admin and Limited-Admin. And "User Service
Control" configuration table is for controlling user login with access user-type to perform user
access task including User and Guest.
A04. Why ZyWALL USG 2000 redirects me to the login page when I am
performing the management tasks in GUI?
There may be several reasons for ZyWALL USG 2000 to redirect you to login page when you
are doing configuration.
1. Admin user's re-auth time (force re-login time) has reached. The default time value is
24hours.
2. Admin user's lease time has been reached. The default time value is 24hours.
3. You are trying to login ZyWALL USG 2000 using other remote management client (telnet
or ssh...etc) after you logged in ZyWALL USG 2000 using a web browser.
4. PC's IP address has changed after your previous login. The re-login is required then.
A05. Why do I lose my configuration setting after ZyWALL USG 2000 restarts?
There may have two reasons:
1. If you configure ZyWALL USG 2000 from CLI. You must type CLI "write" to save the
configuration before rebooting. If you configure ZyWALL USG 2000 from GUI, any
configuration will be automatically saved.
2. ZyWALL USG 2000 might fail to apply the configuration using the startup-config.conf
when booting up. It might because the startup-config.conf is corrupted. If so, ZyWALL
USG 2000 will try to use the last boot up configuration file (lastgood.conf), which can
boot up successfully. Your settings will revert to the last boot up configuration.
A06. How can I do if the system is keeping at booting up stage for a long time?
There are two reasons if your ZyWALL USG 2000 boots up for a long time as below.
1. It might because you have many configurations on ZyWALL USG 2000. For example, you
configured over 500 VPN settings. Please connect to console and you can see which process
the system is processing at.
Note: If the system is processing ok, admin can connect to ZyWALL USG 2000's lan1 port
which is with IP address 192.168.1.1 by default.
All contents copyright (c) 2008 ZyXEL Communications Corporation.
ZyWALL USG 2000 Support Notes
190