Figure 186: Incoming Call Report Graph Page - Nortel Call Center Set Up And Operation Manual
Reporting for call center
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
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Reports Explained 251
Location and Agent answering calls, calls answered before the Primary Alert (<P), calls
answered after the Primary Alert, but before the Secondary Alert (>P), and calls answered
beyond the Secondary Alert (>S) can also be determined
A graphical representation of the calls presented to the Call Center is displayed in an Incoming
Call report graph as shown in Figure 186: Incoming Call Report Graph Page.
Figure 186: Incoming Call Report Graph Page
Issue 02 (15)
Reporting for Call Center Setup and Operations Guide
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