Nortel Call Center Set Up And Operation Manual page 251
Reporting for call center
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
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If the report is limited to the Agent activity for the requested Skillset only, you
need to run the same report for each Skillset that each of the multi-Skillset Agents
was logged into to receive a complete report of their activity.
Note:
This report does not display all activity for an Agent, therefore the Agent activity will
not equal the logged-in time.
Issue 02 (15)
Reporting for Call Center Setup and Operations Guide
Reports Explained 237
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