Nortel Call Center Set Up And Operation Manual page 289

On Internal Calls, 98
On Non-Call Center Calls, 98
On Outgoing Calls, 98
Operating System, 6, 258, 259
Operator, 203, 207
Overflow, 99, 103, 197, 203, 207, 208, 215, 218, 248,
255, 257, 269
Overflow Table, 208
Page Range, 144, 145
Parameters, 116, 118, 119, 127
Password, 35, 36, 48, 49, 59, 270
Primary Alert, 99, 102, 103, 208, 251, 257
Print Schedules, 66, 67
Printer, 142, 145
Printing a Report, 142, 145
Real Time screens, 3, 4, 5, 8, 39, 43, 49, 52, 95, 96,
97, 98, 100, 101, 102, 103, 104, 105, 107, 233,
257, 258, 261, 262, 266, 268, 269, 270
Real Time Summary, 95, 96, 97, 98
Report Headers, 141, 145
Report Magnification, 145
Report Periods, 138, 140
Report Viewer, 141, 142, 145, 266
, 145
Reset Password, 48, 49
Rich Text Format, 143, 145
Routing Table, 208
Scheduled Messages, 112
Scrolling Messages, 111
Secondary Alert, 99, 100, 102, 103, 145, 208, 210,
232, 251, 257, 269
Skillset Assignment, 49, 52
Skillset selection, 63, 74, 107
Spanish, 4
Statistical Data, 5, 6
Summary Messages, 112
Summary Report, 194, 195, 196, 197, 198, 246, 247,
257
Summary Report Graph, 198, 246, 247, 257
SVGA, 6
Swedish, 4
System Admin Settings, 42
System Administration Menu, 41, 42, 43
System Configuration Report, 257
System Status, 52, 53
Issue 02 (15)
P
R
S
TCP/IP, 6, 14, 261, 270, 271
Time Bins, 61, 62, 63, 64, 65, 149, 152, 222, 223,
224, 225, 257, 268, 270
Time Bins Setup, 61, 62
Title, 116, 141, 145, 270
Troubleshooting, x, 261
Unanswered Help Request Report, 252, 257
Unified Manager, 15
United Kingdom English, 4
Unread Skillset Messages, 99
Upgrading, 1, 8, 33, 258
URL, 34, 58
User, 1, 2, 3, 4, 5, 16, 42, 43, 44, 45, 47, 48, 49, 50,
51, 52, 57, 60, 61, 63, 70, 80, 82, 88, 90, 96, 108,
109, 110, 111, 112, 114, 116, 121, 122, 127, 133,
135, 136, 138, 140, 148, 151, 154, 156, 162, 172,
176, 180, 185, 190, 195, 201, 206, 214, 217, 258,
264, 266, 268, 270
User Admin, 42, 43, 44, 47, 48, 49, 264
Voice (PSTN) Call, 102, 139, 223, 225, 257, 269,
270
Voice Mail, 203, 207, 248, 257
Voice PSTN Call, 102, 105, 139, 140, 149, 152, 163,
202, 203, 207, 208, 209, 222, 223, 225, 257, 269,
270
Wallboard, 110, 112, 113, 114, 115, 116, 117, 118,
119, 120, 132, 135, 266, 271
Wallboard Assignment, 113, 114
Web Based User Interface, 3
Web Host, 5, 14, 15, 22
Web Host PC, 3, 5, 8, 12, 13, 14, 15, 16, 17, 22, 34,
39, 40, 41, 58, 66, 70, 80, 88, 258, 259, 261, 262,
265, 266
Web page, 3, 5, 41, 45, 270
Weekly Schedules, 78, 79, 80, 81, 82, 83, 84, 85, 86
Windows, x, 6, 8, 12, 13, 14, 15, 17, 145, 261, 266
Windows 2000, 6, 14
Windows 95, 119, 127, 146, 149, 153, 155
Windows Networking Component, 14
Windows NT 4, 6
Windows XP, 6, 14
With All Calls Held, 98
Word, 143, 145
Reporting for Call Center Setup and Operations Guide
Index 275
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