Nortel Call Center Set Up And Operation Manual page 285

Unstaffed Calls........... Calls that were presented to the Skillset when there were no Agents
Wallboard................... A device that is used to display Call Center statistics and messages to the
Issue 02 (15)
for Call Center, but they do not have the same scope for configuration as
an Administrator.
logged In to handle those calls.
Agents and other Call Center staff. Nortel Networks Reporting for Call
Center TCP/IP enabled hardware WallBoards and SoftBoards from the
ipView range of wallboards.
Reporting for Call Center Setup and Operations Guide
Glossary 271