Help Request Report; Figure 172: Help Request Report - Nortel Call Center Set Up And Operation Manual
Reporting for call center
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
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Reports Explained
Help Request Report
Figure 172: Help Request Report shows an example of a Help Request report.
Figure 172: Help Request Report
The Help Request report lists the instances of each help request that a supervisor answered. A
rejected request is displayed on an Unanswered Help Request report.
If the Calling Line ID is not shown, the line number is shown. For internal calls, the DN number
is shown.
The Call Center Supervisory Help feature is intended for use in 'emergency' conditions when an
Agent is on a call and urgently requires the help of a Supervisor without alerting the caller that a
supervisor is being called in. It is not intended for routine consultations or when the Agent is not
on a Call Center call.
Reporting for Call Center Setup and Operations Guide
Issue 02 (15)
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