Abandoned Calling Line Id Report; Figure 170: Abandoned Calling Line Id Report - Nortel Call Center Set Up And Operation Manual
Reporting for call center
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
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Reports Explained 227
Abandoned Calling Line ID Report
An example Calling Line ID Report is shown in Figure 170: Abandoned Calling Line ID Report.
Figure 170: Abandoned Calling Line ID Report
The Abandoned Calling Line ID Report lists various items regarding the Abandoned Calls for
the Skillsets included within the report.
The data and the time at which each call was abandoned is listed, together with the Calling Line
Identity of the call, if known, and the amount of time the caller waited before hanging up.
Calling Line ID is not always known. When Nortel Networks Reporting for Call Center does not
know the Calling Line ID, it displays the channel or line number on which the call arrived.
Issue 02 (15)
Reporting for Call Center Setup and Operations Guide
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