Nortel Call Center Set Up And Operation Manual page 288

274
Index
Daily Schedules, 66, 67, 68, 69, 70, 71, 72, 73, 75,
76, 77, 78, 83
Danish, 4
Direct Call, 100, 139, 140, 145, 197, 207, 269
Dutch, 4
Edit Parameters, 118, 119
Edit User, 48
Edit Wallboard, 117, 118
Excel, 143, 145
Export, 141, 143, 145
Favorites, 4
Favourite, 73, 74, 75, 82, 90, 96, 108, 136, 148, 151,
154, 156, 162, 172, 176, 180, 185, 190, 195, 201,
206, 214, 217
, 5, 34, 58, 73, 74, 75, 82, 90, 96, 108, 135, 136, 148,
151, 154, 156, 162, 172, 176, 180, 185, 190, 195,
201, 206, 214, 217
Follow-me, 105, 270
French, 4
German, 4
Grade of Service, 103, 110, 112, 126, 197, 198, 199,
203, 246, 248, 257, 269
Graph, 203, 204, 208, 209, 249, 257
Help Request Report, 157, 158, 159, 210, 211, 212,
213, 216, 220, 230, 252, 257
Help Request Unanswered Report, 210, 212, 213,
216, 220, 252, 257
Hide Agent Summary, 100
Hide Skillset Call Summary, 101
IBM, 5
Incoming Call Report, 204, 205, 206, 207, 208, 209,
250, 251, 257
Incoming Call Report Graph, 208, 209
Indirect Call, 139, 140, 163, 197, 207, 250, 257, 269
In-Progress Calls, 140
Install Clients page, 15
Installation, x, 1, 8, 12, 14, 15, 21, 22, 258, 272
InstallShield, 15, 16, 17, 18
Instant Messages, 112, 134, 135, 136, 137
Intel, 5
Reporting for Call Center Setup and Operations Guide
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E
F
G
H
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Internet Explorer, 3, 5, 6, 8, 9, 15, 34, 58, 258
Internet Information Services, 6, 13, 26, 41, 265
Introduction, 1, 3, 8, 110, 138, 140, 258
IP Address, 15, 34, 37, 38, 39, 58, 115, 261
ipView Softboard, 110, 111, 115, 266, 271
Italian, 4
Language Support, 4
Latin American Spanish, 4
License Agreement, 11, 18, 19, 20
Localhost, 261
Log In, 16, 34, 35, 58, 122, 133, 169, 173, 178, 212,
264
Logging Menu, 54, 55
Longest Waiting Time, 99, 103
Maintenance, 52
Master PC, 258, 259
Microprocessor, 5, 6
Microsoft, 6, 11, 13, 41, 143, 145, 261
Minimum PC Requirements, 5
Monitoring, 105, 174, 270
Monthly Schedules, 66, 86, 87, 88, 89, 90, 91, 93, 94
Mouse, 6
Multimedia Call, 102, 109, 139, 140, 202, 203, 207,
208, 209, 210, 270
Multiple Client, 258, 259
MySQL database, 5, 8, 21
Network Name, 37, 38, 115
Non-Agent, 203, 207, 248, 257
Nortel Networks Call Center Reporting, 1, 3, 8, 10,
14, 258, 259
Nortel Networks Reporting for Call Center, 1, 3, 4, 5,
6, 8, 9, 10, 12, 13, 14, 15, 16, 17, 20, 21, 22, 26,
33, 34, 39, 40, 42, 43, 44, 45, 50, 52, 53, 54, 56,
58, 59, 60, 61, 64, 66, 74, 98, 107, 108, 110, 111,
112, 115, 116, 125, 126, 137, 138, 139, 140, 145,
147, 157, 225, 257, 258, 259, 261, 262, 264, 265,
266, 268, 270, 271
Nortel Reporting for Contact Center, 5, 15, 20, 21,
22, 144, 223, 227, 272
North American English, 4
Norwegian, 4
Not Ready, 98, 105, 109, 110, 112, 121, 122, 127,
169, 174, 229, 257, 270
On Call Center Calls, 98
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Issue 02 (15)