Nortel Call Center Set Up And Operation Manual page 151

Using Reporting For Call Center 137
To return to the Instant Messages page without sending an Instant Message, click on the Cancel
button.
Note: As usual, you can include parameter abbreviations in brackets in the text of the New
message to have Nortel Networks Reporting for Call Center automatically replace these with the
correct numerical value for the parameter when the message is displayed. (See the section on
Page 111 which describes parameter substitution.)
Issue 02 (15) Reporting for Call Center Setup and Operations Guide