Nortel Call Center Set Up And Operation Manual page 103

Using Reporting For Call Center 89
Mary Smith has selected the Answered Calls, Abandoned Calls, CLID and Call Average reports
st
to be printed at 08:30 (on the 1 day of each new month).
Her schedule is Called MonthlyCalls. The reports will start to be generated at 08:30, on the HP
840C DeskJet network printer. The reports will cover the period from midnight to midnight for
each day.
To save your Monthly Schedule click on the Submit button. You will be presented with the
Monthly Schedules – Skillsets page, shown below.
To leave the Add Monthly Schedule page without saving any changes you might have made,
click on the Cancel button.
You will be returned to the Your Monthly Schedules page.
Issue 02 (15) Reporting for Call Center Setup and Operations Guide