Activity Code Report By Skillset; Figure 178: Activity Code Report By Skillset - Nortel Call Center Set Up And Operation Manual
Reporting for call center
Hide thumbs
Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
Table of Contents
Advertisement
242
Reports Explained
Activity Code Report by Skillset
Figure 178: Activity Code Report By Skillset shows an example Activity Code Report by
Skillset.
Figure 178: Activity Code Report By Skillset
The Activity Code Report by Skillset displays the usage of grouped Activity Codes (known as
'pegs') that are broken down into each Skillset.
This report shows the Activity Code that has been entered on calls for each Skillset included in
the report.
For each Skillset, the Activity Codes are presented in alphabetical order, with the average call
duration time, the number of pegs and the actual accumulated time of all the calls that were
associated with each Activity Code.
Reporting for Call Center Setup and Operations Guide
Issue 02 (15)
Advertisement
Table of Contents
