Nortel Call Center Set Up And Operation Manual page 204

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Reports
The To Date specifies the last date you wish to have included in the report. Information from
days after the To Date will not be included in the report. The To Time specifies the time on the
To Date after which data will not be included in the report. Information from times after the To
Time on the To Date will not be included in the report.
Drop down menus allow you to choose dates and time values.
The paper size has to be selected from a drop down list in the Select your paper size field before
generating the report. The two options available are:
• Letter, 8 ½ x 11 in.: the report can be viewed and printed onto letter sized paper.
• A4, 210 x 297 mm: the report can be viewed and printed onto A4 sized paper.
The Activity Code Report by # of Pegs Skillset page allows you to select which Skillsets you
wish to have included within the report.
• For a discussion of using Skillset Selection lists see page 72.
• For a discussion on using Favorites, see page 73.
If Skillsets are listed these can be selected, or a Favorite Skillset selected.
Clicking on the Submit button presents you with the Activity Code Selection page, shown below.
Reporting for Call Center Setup and Operations Guide Issue 02 (15)