Nortel Call Center Set Up And Operation Manual page 13
Reporting for call center
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
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Issue 02 (10) – March 2005
1.
Windows 2003 Server support added.
2.
Minor formatting changes.
3.
Minor grammar changes.
4.
Warning about not operating with 2 NICs removed.
Issue 02 (11) – April 2004
1.
Section added regarding XP SP 2 security center settings.
Issue 02 (12) – May 2005
1.
Section added regarding GOS on wallboards and Real Time screens.
2.
Section added regarding Windows Server 2003 and IIS 6.
3.
General typos corrected.
Issue 02 (13) – August 2005
1.
Section added to the troubleshooting regarding Skillset names not appearing in RCC running
against the CP Platform.
Issue 02 (14) – October 2005
1.
Standardization of heading styles for cross-referencing and general editing.
2.
Note added to the Wallboard section to ensure spaces added between words in ipView Softboard
messages.
3.
Sub-section added called Minimum Printer Specification as well as information on paper size
selection in the Reports section.
4.
Updated the Report Skillset selection pages' screenshots.
5.
Updated the Reports Introduction section as well as the entire Reports Explained chapter.
Issue 02 (15) – October 2005
1.
Correction made to the Release number and updated the Document Number and Document
Version.
Issue 02 (15)
Reporting for Call Center Setup and Operations Guide
Change History xi
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