Nortel Call Center Set Up And Operation Manual page 273

However, the customer may wish to retain the Nortel Networks Call Center Reporting 2.5, 3.0 or
3.5 software in order to allow them to review the historical reports that were gathered with their
old system.
Leaving the Nortel Networks Call Center Reporting 2.5, 3.0 or 3.5 Master or Multiple Client
software on the PC which is going to be used as the Web Host PC will not affect the operation of
Nortel Networks Reporting for Call Center.
The two different applications can co-reside on the same PC with no interaction. That is,
installing Nortel Networks Reporting for Call Center onto a PC on which Nortel Networks Call
Center Reporting 2.5, 3.0 or 3.5 is already installed will not cause either of the applications a
problem in running.
Note however, that if the Nortel Networks Call Center Reporting 2.5, 3.0 or 3.5 software was
configured to drive any IP wallboards that are going to be driven by Nortel Networks Reporting
for Call Center, remember to take them out of the Nortel Networks Call Center Reporting 2.5,
3.0 or 3.5 configurations, otherwise both sets of software will try to drive the wallboards, which
will result in the wallboard display flashing back and forth between the two sets of data being
sent to it by the two different applications.
Note also that the hardware used as the Master PC for the Nortel Networks Call Center
Reporting 2.5, 3.0 or 3.5 software might not by of sufficient specification to support the Nortel
Networks Reporting for Call Center software. See the list of Minimum Hardware Requirements
on page 5, and the Operating System Compatibility on page 6.
Issue 02 (15) Reporting for Call Center Setup and Operations Guide