Unanswered Help Request Report; Figure 187: Unanswered Help Request Report - Nortel Call Center Set Up And Operation Manual
Reporting for call center
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
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252
Reports Explained
Unanswered Help Request Report
Figure 187: Unanswered Help Request Report shows an example Unanswered Help Request
report.
Figure 187: Unanswered Help Request Report
This report displays the instances of each unanswered help request, where the supervisor
declined an Agent's request for help.
This report should be read in conjunction with the Help Request Report (see Page 230) to
establish the total number of Help Requests an Agent makes.
This report can also be used to determine if a Supervisor is refusing too many Help Requests.
Reporting for Call Center Setup and Operations Guide
Issue 02 (15)
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