Troubleshooting Reporting For Call Center; Slow Updates On Real Time Screen; Web Host Pc Requires A Host File Entry; Anti-Virus Software Slowing Down The File System - Nortel Call Center Set Up And Operation Manual

Troubleshooting Reporting for Call Center

Slow Updates on Real Time Screen

The Real Time screens should be updated approximately every 3 seconds. If they seem to be
slow or sluggish, the following points should be checked.

Web Host PC Requires a Host File entry

Check with your Network Administrator to add an entry in the Web Host PC Host file. This is a
Windows system file and is usually located in the \Windows\System32\drivers\etc folder of the
Web Host PC (this may be called the \Winnt\System32\drivers\etc folder).
You must enter the IP Address and the network name (machine name) of the Business
Communications Manager to this file. Separate the two items by using the Tab key.
An example Host file is shown below.
# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97
# 38.25.63.10
127.0.0.1
10.1.1.105

Anti-Virus Software Slowing Down the File System

Some Anti-Virus software packages have been seen to cause such a significant slow down on the
file system of the Web Host PC that the Real Time screens have trouble processing all of the
XML data they receive from the Call Center in time to refresh the Real Time data in a timely
fashion.
Issue 02 (15)
rhino.acme.com
x.acme.com
Localhost
BCMMachineName

Figure 191 Example Host File

Troubleshooting Reporting for Call Center 261
# source server
# x client host
Reporting for Call Center Setup and Operations Guide
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