Nortel Call Center Set Up And Operation Manual page 97

Using Reporting For Call Center 83
To leave the Weekly Schedule – Skillsets page without saving any changes you might have
made, click on the Cancel button.
You will be returned to the Your Weekly Schedules page.
When you have created a Weekly Schedule it will appear in the Your Weekly Schedule page, as
shown below.
To leave the Add Weekly Schedule page without saving any changes you might have made, click
on the Cancel button.
You will be prompted to confirm that you do not wish to save your changes. You will be
returned to the Your Weekly Schedules page.
Note: If you select the Agent Audit Report, the Activity Code Report by Skillset, Agent Activity
Code Report by Agent or the Activity Code Report by # of Pegs Reports to be included in your
Print Schedule, you will be further prompted for the Agents and/or the Activity Codes you wish
to have included within these Reports. These further steps are described on Pages 174 (Agent
Audit Report), 179 (Activity Code Report by Skillset), 184 (Activity Code Report by Agents)
and 189 (Activity Code report by # of Pegs).
When you have created a Weekly Schedule it will appear in the Your Weekly Schedule page, as
shown below.
Issue 02 (15) Reporting for Call Center Setup and Operations Guide