Nortel Call Center Set Up And Operation Manual page 60

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Administration
The System Administrator, Users created as Administrators, Users who can Assign Wallboard
and Standard Users have different administration capabilities regarding other Users, Skillset
Assignment and Wallboard Assignment.
Regular Users (Standard Users)
These are Users who have been created without either the Administrator or the Assign
Wallboards check boxes ticked. These Users can perform no configuration of other Users, and
they cannot change their own settings. They also cannot assign or work with Wallboards.
Regular Users only have access to the Skillsets that were assigned to them by the System
Administrator.
Users with the Assign Wallboard Box Checked (Wallboard Users)
These are Users who have been created without the Administrator check box ticked. These
Users can perform no configuration of other Users, and they cannot change their own settings.
They can assign and work with Wallboards. Wallboard Users only have access to the Skillsets
that were assigned to them by the System Administrator.
Users with the Administration Box Checked (User Administrators)
These are Users who have been created with the Administrator check box ticked. These Users
can perform configuration and editing activities on other Users, including creating Users and
assigning Skillsets to them. They cannot change their own settings however, apart from resetting
their own password. If the Wallboard check box was ticked when their own account was
originally created they are also able to assign and work with Wallboards. User Administrators
only have access to the Skillsets that were assigned to them by the System Administrator.
System Administrator
This is the default Administrator account which is created when Nortel Networks Reporting for
Call Center was installed. This User has full access to the system and to all configuration
options. They can create and edit and delete Users, and can assign Skillsets to them. They can
also reset User passwords, including the System Administrator's password. Note that they are
the only user who can do this. The System Administrator has access to any Skillset.
Reporting for Call Center Setup and Operations Guide Issue 02 (15)