Nortel MERIDIAN 1 M2216ACD Manuals

Manuals and User Guides for Nortel MERIDIAN 1 M2216ACD. We have 1 Nortel MERIDIAN 1 M2216ACD manual available for free PDF download: User Manual

Nortel MERIDIAN 1 M2216ACD User Manual

Nortel MERIDIAN 1 M2216ACD User Manual (40 pages)

Panasonic Telephone User Manual

Brand: Nortel | Category: Telephone | Size: 0 MB

Table of Contents

Table of Contents
3
Introduction

5
- What Is ACD
  5
- M2216Acd-1
  6
- M2216Acd-2
  7
Learning to Use Your Phone

8
- In-Calls Key
  8
- Release
  8
- Hold
  8
- Display Key
  8
- Volume Control
  8
- Display
  9
- Program Key
  9
- Function Keys
  9
- Message Waiting Lamp
  9
- Headsets
  10
Agent Log in and Log out

11
- Log in with Agent ID
  11
- Log in Without Agent ID
  11
- Log out
  11
Log in and Log out with MQA

12
Agent Features

16
- Activity Code
  16
- ACD Calls
  16
- Call Forcing (Auto Answer)
  17
- Call Forward
  17
- Calls Waiting Indicator
  18
- Display Queue Status
  19
- Emergency
  20
- Headset Interface
  20
- Hold
  21
- Make Busy
  21
- Non-ACD Calls
  22
- Not Ready
  22
- Supervisor
  23
- Walkaway and Return
  24
ACD Supervisor Features

25
- Agent Keys
  25
- Answer Agent
  25
- Answer Emergency
  26
- Call Agent
  26
- Display Agent Status
  27
- Headset Talk/Listen
  27
- Hold Non-ACD Call
  28
- Interflow
  28
- Night Service
  29
- Observe
  29
- Recordings and Music
  30
Message Services

31
- Meridian Mail
  31
- Meridian Mail Commands
  32
Hardware Options

33

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