Hp Support Services - HP Vectra VT6 User Manual

6 Hewlett Packard Support and Information Services

HP Support Services

HP Support Services
Hewlett-Packard provides a three year hardware warranty which
includes on-site service during the first year after purchase, and a
return service during the second and third years after purchase. This
warranty coverage will apply from the nearest HP or HP authorized
service outlet.
HP telephone support for your Vectra PC is available during the first
year of your hardware warranty. This service will also provide technical
assistance with the basic configuration and setup of your Vectra PC and
for the pre-loaded operating system.
Lifeline Telephone support is available during the second and third
years of hardware warranty, via the Lifeline program, which is a fee-
based service.
The HP telephone support service does NOT provide free telephone
support for PCs configured as network servers. If you do configure
your PC as a network server, you are advised to contact your HP
reseller to purchase a network phone-in support contract, which will
provide you with a fee-based telephone support service.
NOTE Reloading the software pre-loaded on your PC is not covered by your HP
three-year warranty. HP strongly recommends that you make a set of
master diskettes of this software as soon as possible after receiving your
PC. To make the master diskettes, use the Master Diskette Creation
Utility, which can be accessed from HP Utilities.
Your HP authorized reseller offers various service contracts which can
be tailored to your particular support needs.
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