Advantech ITA-3650T Series User Manual page 3

Product Warranty (2 years)
Advantech warrants the original purchaser that each of its products will be free from
defects in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products that have been repaired or altered by
persons other than repair personnel authorized by Advantech, or products that have
been subject to misuse, abuse, accident, or improper installation. Advantech
assumes no liability under the terms of this warranty as a consequence of such
events.
Because of Advantech's high quality-control standards and rigorous testing, most
customers never need to use our repair service. If an Advantech product is defective,
it will be repaired or replaced free of charge during the warranty period. For out-of-
warranty repairs, users are billed according to the cost of replacement materials, ser-
vice time, and freight. Please consult your dealer for more details.
If you believe your product is defective product, follow the steps outlined below:
1. Collect all the information about the problem encountered (for example, CPU
speed, Advantech products used, other hardware and software used, etc.). Note
anything abnormal and list any onscreen messages displayed when the prob-
lem occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandize
authorization) number from your dealer. This allows us to process your return
more quickly.
4. Carefully pack the defective product, a fully completed Repair and Replacement
Order Card, and a proof of purchase date (such as your a photocopy of your
sales receipt) into a shippable container. Products returned a without proof of
purchase date are not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid
to your dealer.
iii ITA-3650T Series User Manual