MTI Designer Series Installation And Operation Manual page 35

Installation and Operational
MTI Commercial Warranty
Warranty Exclusions: Defects, damage, or failure caused by common carrier, installer, user, or other persons are excluded
from this warranty. We do not cover defects, damage, or product failure caused by the following: careless handling,
modification of any type for any reason, improper installation (see "Installation Instructions"), connections supplied by the
installer, misuse, incorrect or improper maintenance, use of improper cleaners and/or chemicals (see "Care and Cleaning"),
food, beverages (i.e., red wine), bathing products with harmful dyes or other contents (i.e., glitter), medicinal products i.e.,
topical antiseptic), make-up or hair dye, hot appliance and cigarette burns, or extraordinary acts such as earthquakes,
hurricanes, lightning, floods, hail, etc... Chips, cracks, and scratches are damages, and are NOT covered under warranty,
however, they may be repaired by a qualified technician at the owner's/user's expense. Damages or defects that should be
detected before installation are not covered.
Display Floor Models and overstock sale units are excluded from this warranty.
Drain Kits and Finishes that are sold or offered by MTI are not manufactured by MTI and are excluded from this
product warranty. Many drain kits and accessories carry a factory warranty direct from the manufacturer. Terms vary among
manufacturers. Special order finishes for drain kits are excluded from this product warranty.
Grab Bars are specifically excluded from this warranty.
Valves and Accessories installed and sold by MTI carry their own warranty from their original manufacturer. MTI does not
warrant valves and accessories. Check with MTI for details.
Acts Invalidating Warranty: Inspection of the unit prior to installation is the responsibility of the installer(s) or person(s)
acting on behalf of the user. He/she is responsible for ensuring that the unit is free of defect or damage. The shipping
container advises the installer of this responsibility. MTI is not responsible for failure or damage that should have been
discovered, repaired, and avoided by proper inspection and testing prior to installation. Damage that occurred in transit
is the responsibility of the carrier. The consignee must open and inspect the unit for damage when it is delivered. If the
unit is damaged, this must be reported immediately to both the seller and the carrier in writing and an inspection must be
requested. In the event that the carrier fails to respond, report such response to both the seller and the carrier. Any freight
claims must be filed within five business days.
The bath and systems must be properly water tested to inspect for level, leaks and proper operation prior to final enclosure
of the unit. Failure to do so will void the warranty. If a problem is discovered after the final enclosure, MTI will not be
responsible for the cost of removal or reinstallation of the tub or for costs associated with any adjacent materials.
It is the responsibility of the installer, contractor, or user to install/bed the unit properly allowing for access for service.
Access must be provided to each pump and/or electrical component on the tub. The access panel(s) must have a
minimum size of 16" x 14" for installation and future servicing of the equipment. MTI Baths, Inc. will not authorize any
service unless clear access is available. Access from a crawlspace or incomplete access to all equipment may result in
warranty claims being denied. Unit must be water tested for operation and leaks prior to final enclosure. Damage, including
chips or scratches, occurring to the unit during installation is the responsibility of the installer and after installation is the
responsibility of the owner/user.
Disclaimers: MTI Baths is not responsible for incidental or consequential damages/losses from any cause such as water
damage to carpeting, floors, or ceilings. Optional equipment not manufactured by MTI or installed by MTI is not covered.
Damages or defects that should be detected before installation are not covered. This limited warranty does not include
labor, transportation, or other costs incurred in the removal and/or reinstallation of the original unit or replacement unit.
Costs related to obtaining access for repair are not covered. The foregoing warranty is EXCLUSIVE and in lieu of all other
warranties, including any other warranty of quality, express or implied, and including any warranty of merchantability, or any
warranty of fitness for any particular purpose.
CUSTOMER
SERVICE
Manual •
(continued)
To verify coverage or request service,
please contact the MTI Service Department
and have serial or registration number available.
Collection •
Designer Whirlpool and Airbaths
800-783-8827
service@mtibaths.com
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