IBM Application System/400 Service Information page 166

System Engineer, Software Support,
Administration, Field Manager).
_ 13. Review your preventive maintenance
actions and analysis with the customer:
• Explain what you performed.
• Describe any problems you found and
their solution.
• Answer questions.
• Address concerns.
• Take action as needed.
8-2
AS/400 9401 Service Information
• Thank the customer for the mainte-
nance business.
How to Record Your Time (Service
Code - SC):
By recording:
• SC 01 and the machine type and serial
number for any repairs.
• SC 08 and the machine type and serial
number for any preventive maintenance or
customer update time.