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Solution
Screws can be added/tightened between columns as noted in section 10.6 step 12 (page 38).
Remove the top middle and bottom modules of the right affected column to access screw
points.
30.7 Touch is not working
Possible Cause
Cable from PC to Display is not fully inserted.
Solution
Verify both ends of the USB A to USB B cable are connected.
Possible Cause
Source is not HID Compliant, or the program being run on the source does not support touch.
Solution
Verify with the manufacturer of the source of program that touch is supported
Note: Refer to the section of the manual for assembling the electronics cover and trim, to
access the connection points.
Solution
Open Windows Device Manager, and click the "Human Interface Devices" drop-down menu.
Confirm there is an entry for "HID-compliant touch screen". If one is not present, the internal
connections for the touch sensor may not be properly connected.
Possible Cause
•
The USB cable connection between the electronics cover and the electronics was not fully
connected.
•
The ribbon cables that connect the trim pieces damaged or is not connected.
•
The pins that connect the left and right electronics cover is damaged or not connected.
•
The pins that connect the left and right top trim is damaged or not connected.
Solution
1. Open Windows Device Manager, and click the "Human Interface Devices" drop-down
menu. Confirm there is an entry for "HID-compliant touch screen". If one is not present,
the internal connections for the touch sensor may not be properly connected. If a touch
screen is detected, proceed to section 4.
2. With two people, remove the bottom screws that hold the front cover, and gently open it
from the top, rotating the top edge away from the display. Verify the internal USB
connection is connected, and check Windows Device Manager, Human Interface Device
again.
Planar UltraRes L Series 109" User Manual
020-1434-00A
148
Page | 148
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