Symptom: Can't Get Pc To Output 4K @ 24/30/60 Hz; Symptom: Ir Isn't Working Properly - Planar UltraRes URL109-MFT User Manual

30.3 Symptom: Can't Get PC to Output 4K @ 24/30/60 Hz

Possible Cause
The connector overmold is too large, which can cause the pins not to contact properly on some
cards.
Solution
If using DisplayPort, make sure the connector overmold isn't too large.
Overmold is
within
specification

30.4 Symptom: IR Isn't Working Properly

Possible Cause
The wired IR module may not be fully connected.
Solution
Make sure the IR is fully connected by pressing hard to unsure it is inserted as far as possible.
Possible Cause
The wired IR module cable is not being used.
Solution
Make sure that the wired IR module cable is being used.
Planar UltraRes L Series 109" User Manual
020-1434-00A
146
Overmold
is too wide
Page | 146