Planar UR7551-MX User Manual
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Planar UR7551-MX User Manual

Ultrares series
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Planar UltraRes Series
User Manual
UR7551-MX
UR8651-MX
UR9851

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Summary of Contents for Planar UR7551-MX

  • Page 1 Planar UltraRes Series User Manual UR7551-MX UR8651-MX UR9851...
  • Page 2 Planar employees. When you purchase a Planar product, you get more than a display, you get the service and support you need to maximize your investment. To find the latest warranty and service information regarding your Planar product, please visit http://www.planar.com/support...

  • Page 3: Table Of Contents

    Installing the Planar Profile Mounting System ........
  • Page 4 Uninstalling the MultiTouch Driver ............. .69 Planar UltraRes Remote Monitoring Software .
  • Page 5 Symptoms, Possible Causes and Solutions ............93 Accessing Planar’s Technical Support Website .
  • Page 6 Table of Contents Planar UltraRes Series User Manual...

  • Page 7: Introduction

    Introduction The Planar® UltraRes™ Series displays raise the bar for commercial 4K. Offered in 75”, 86”, and 98”, these Ultra HD displays produce resolution and picture quality never before seen in large format LCD displays. Designed specifically for resolution-rich commercial applications, Planar UltraRes Series displays offer the image quality, connectivity, industrial design and configuration options required in high profile offices, leading control rooms, collaboration rooms and digital branding installations.

  • Page 8: Safety Information

    Safety Information Safety Information Before using the Planar UltraRes Series, please read this manual thoroughly to help protect against damage to property, and to ensure personal safety. • Be sure to observe the following instructions. • For your safety, be sure to observe ALL the warnings detailed in this manual.
  • Page 9 Keep the packing material in case the equipment should ever need to be shipped. Planar UltraRes Series User Manual...

  • Page 10: Recommended Usage

    • 75”: UR7551-MX, UR7551-MX-ERO, UR7551-MX-ERO-T • 86”: UR8651-MX, UR8651-MX-ERO, UR8651-MX-ERO-T • 98”: UR9851, UR9851-ERO, UR9851-ERO-T Planar recommends turning off the power for 4 hours per day for optimal performance. For complete warranty details, please visit www.planar.com/warranty. Planar UltraRes Series User Manual...
  • Page 11 Maximum ambient operating temperatures for the Planar UltraRes Series are: • 75” Planar UltraRes models: 0-40°C at up to 1500 meters and 0-35°C at up to 3000 meters • 86” and 98” Planar UltraRes models: 0-35°C at up to 1500 meters and 0-30°C at...

  • Page 12: Mounting With A Vesa Mount

    The Planar UltraRes Series can be mounted with the Planar Profile Mounting System (see page 11) or with a VESA mount, available from Planar or other manufacturers. If you purchased a VESA mount, you should have a received a separate box with mounting supplies and an Installation manual.

  • Page 13: Unpacking And Checking Accessories

    LCD mounts If ordered, this will be inside a (optional) separate box inside the LCD box. Note: If you do not use Planar’s mounts, you need to ensure the mounts that you purchase can adequately support the display. Mounting Used to line up where the wall template mounts will be installed.

  • Page 14: Accessory Kit

    Used to control the display. 2 AA batteries are included but not installed. Carrying Strap For lifting and carrying the display using three people Planar® Annotation and TouchMark™ whiteboarding software Single License (touch models only) Key Card Planar UltraRes Series User Manual...

  • Page 15: Planar Ultrares Series - Standard Inputs

    Planar UltraRes Series - Standard Inputs Planar UltraRes Series - Standard Inputs OPS: 4K/60Hz OPS USB 3.0 OPS USB 2.0 OPS USB 2.0 Note: Only one HDCP 2.2 source can be displayed at a time. If HDMI 1 HDMI 1: HDMI, 4K/60Hz, HDCP 2.2...

  • Page 16: Installing The Displays

    • These displays are heavy. Make sure that you have adequate studs to support the weight of each display if installing on a wall. • The Planar UltraRes display must be installed on a flat surface. • If you ordered the optional wall mounts, use the supplied UltraRes mounting template for the center point of the display, as well as for top and bottom bracket installation.

  • Page 17: Installing The Planar Profile Mounting System

    Installing the Planar Profile Mounting System Installing the Planar Profile Mounting System Caution: For whatever structure is used to mount the display, be sure that it is sufficiently engineered to handle the weight of the display. Also be sure to purchase the correct hardware needed to support the display mounted to that structure.
  • Page 18 Installing the Planar Profile Mounting System Center notch alignment Use the provided template to determine the center points of the wall mounts. The “V” notches are labeled “Short Center” and “Long Center”. Use the “Short Center” hole for a landscape display and the “Long Center” hole for a portrait display.
  • Page 19 Installing the Planar Profile Mounting System In the hole marked “Top” on the template, mark the center of the hole on the wall. Be sure the vertical line runs through the center of the hole and that the template is plumb. You may wish to screw the template in place to make the next steps easier.
  • Page 20 Installing the Planar Profile Mounting System If you have screwed the template in place, remove each screw and the template. Turn the template horizontally and line the appropriate center hole up with the bottom hole you marked on the wall. This time, use the “LONG CENTER” for a landscape panel and the “SHORT CENTER”...
  • Page 21 Installing the Planar Profile Mounting System Line up the middle hole of the top wall mount with the screw hole drilled from the template. Note: This picture shows mounts for a landscape installation. Tighten the screw into the mount. Use a level to make sure the mount is level.
  • Page 22 Installing the Planar Profile Mounting System Install the bottom mount brackets such that the holes marked earlier line up with the inner bottom hole on the bottom mount bracket. Ensure the bottom mounts are level and install at least one additional screw in each bottom mount.
  • Page 23 Installing the Planar Profile Mounting System Using three physically capable people, carefully hang the back of the display onto the top wall mount bracket using the square brackets on the back of the display. Planar UltraRes Series User Manual...
  • Page 24 Installing the Planar Profile Mounting System Caution: Be sure these are securely hung, as the top of the wall mount will hold all of the weight of the display. As an alternative, you can use the optional lift blocks along with a lift assist mech- anism to lift the panel into place.
  • Page 25 Spreader bar attachment: A spreader bar allows for a small lift profile and less stress on the panel and eyehooks than a single point attachment. This is the preferred method. Spreader Bar Lift: Portrait Spreader Bar Lift: Landscape Planar UltraRes Series User Manual...
  • Page 26 Singe Point Lift: Landscape Lift the panel into place. Detach the upper half of the lift block from the lower half by removing the two vertical screws. This leaves the bottom half attached to the panel but hidden. Planar UltraRes Series User Manual...

  • Page 27: Using The Kickstand Bracket

    The kickstand bracket is used for service mode, without having to remove the display from the wall. Use the following instructions to put the display in service mode. Loosen the captive locking screws on both sides of the bottom mount, and let the brackets hang down freely. Planar UltraRes Series User Manual...
  • Page 28 Pull the display out and then swing the kickstands down to hold it in place. The kickstands will nest into the bottom mount brackets. Make sure to use both kickstands as using only one can cause stresses in the panel that could cause damage. Planar UltraRes Series User Manual...
  • Page 29 DisplayPort length is 3m for DisplayPort 1.2 and 5m for DisplayPort 1.1. HDMI cable length is recommended as follows: • 4K @ 50/60Hz: 5m maximum • 4K @ 24/25/30Hz: 15m maximum • 1080p @ 60Hz and lower resolutions: 30m maximum Planar UltraRes Series User Manual...

  • Page 30: Installing Ops Expansion (Optional)

    Installing OPS Expansion (Optional) Installing OPS Expansion (Optional) Planar UltraRes Series displays are equipped with an expansion slot that supports the ® Intel Open Pluggable Specification (OPS). The slot will support OPS devices such as PC’s, SDI modules, HDBaseT receivers, etc.

  • Page 31: Supported Graphics Cards

    • Four-output graphics cards that can output synchronized (genlocked) 1920 x 1080 outputs at up to 60 Hz. • Cards that support Planar’s support timings, as listed in the following section "Signal Compatibility" on page 79. Caution: Before you purchase a graphics card for your source, contact your Sales Representative to get the most current information on Planar’s compatibility with leading...

  • Page 32: Operating The Display

    The OSD keypad is located on the rear of the display. OSD Keypad Buttons Descriptions Power Power on/Power off  Menu Left/Decrease value  Menu Right/Increase value  Menu Up/Increase volume  Menu Down/Decrease volume Menu Menu/Exit Source selection (toggle) Planar UltraRes Series User Manual...

  • Page 33: Remote Control Receiver

    Remote Control Receiver Remote Control Receiver The remote control receiver is located near the keypad on the rear of the display. Use the IR extender cable for operating the remote from the front of the display. Planar UltraRes Series User Manual...

  • Page 34: Led Indicators

    Installations where the display is tilted downward or upward at an angle may also be prone to these issues and are not recommended. Planar UltraRes Series User Manual...

  • Page 35: Using The Remote Control

    Using the Remote Control Using the Remote Control Below is a picture of the remote control. See the following page for button descriptions and Hex codes. Planar UltraRes Series User Manual...

  • Page 36: Ir Command Protocol

    • The carrier frequency is 38 kHz, with the modulated pulses having a 33% duty cycle. • Commands are sent at a maximum rate of 9 Hz. For example, below is the NEC control code for the ON button of the Planar UltraRes remote control (assuming the default address is used). 00000110...
  • Page 37 PREV 1785 0x06F916E9 Returns to the previous menu ENTER 1785 0x06F917E8 Selects the current menu item 1785 0x06F91AE5 Navigate up DOWN 1785 0x06F91DE2 Navigate left LEFT 1785 0x06F91FE0 Navigate right RIGHT 1785 0x06F918E7 Navigate down Planar UltraRes Series User Manual...
  • Page 38 The IR remote code set transmitted by the remote and accepted by the display can be configured. This is useful if there are multiple Planar displays and you would like each remote to work only with one of the displays. It can also be used if IR interference with another device, such as a DVD player, is occurring.

  • Page 39: Turning The Display Off

    You can also use the Up and Down keys on the remote and keypad to increase or decrease the volume. Press the button to temporarily turn off all sound. To restore the sound, MUTE press the button again. MUTE The analog audio out is variable. S/PDIF is fixed. Note: Planar UltraRes Series User Manual...

  • Page 40: Selecting Layouts And Input Sources

    Selecting Layouts and Input Sources Selecting Layouts and Input Sources With Planar MediaPlex Plus Processing, you can show one source at a time or multiple sources simultaneously. Multiple layout options are available and can be selected from the Inputs and Views Menu (see page 36). Once a layout has been designated, you can assign sources to each of the zones in the layout.

  • Page 41: Navigating Through The Menus

    PREV MENU previous menu. To exit the menu system, press on the remote control, or MENU continue to press on the keypad until the main menu is reached. MENU Planar UltraRes Series User Manual...
  • Page 42 Options: HDMI 1, HDMI 2, HDMI 3, HDMI 4, DP, OPS; Default: HDMI 2 Note: If HDMI1 was selected as another source, OPS cannot be selected. If OPS was selected as another source, HDMI1 cannot be selected. Planar UltraRes Series User Manual...
  • Page 43 Multi-Source View is set to Dual. Triple Select from five triple source layout options. The layout in orange will be the active layout displayed when the Multi-Source View is set to Triple. Planar UltraRes Series User Manual...
  • Page 44 Inputs and Views Menu Select from four PiP (Picture-in-Picture) layouts. The layout in orange will be the active layout displayed when the Multi-Source View is set to PiP. PIP Size Select the size of the PiP (Picture-in-Picture) window. Planar UltraRes Series User Manual...
  • Page 45 The current zone can be changed via the menu or by using the ZONE 1-4 keys on the remote control. Note: Changing the Current Zone setting via the ZONE 1-4 keys also changes the Audio Select setting. Planar UltraRes Series User Manual...
  • Page 46 Options: 3200K, 5500K, 6500K, 7500K, 9300K, Native; Default: Native Red Gain Adjust the red gain of the image Range: 0~200; Default: 100 Green Gain Adjust the green gain of the image Range: 0~200; Default: 100 Planar UltraRes Series User Manual...
  • Page 47 Move the image horizontally or vertically. The amount to move is measured in input pixels. Range: -1000~1000; Default: 0 Revert to Defaults Reset all settings in the Image Adjust menu to their factory defaults for the current zone only Planar UltraRes Series User Manual...

  • Page 48: Audio Menu

    Note: This setting applies only to the internal speakers, and cannot be adjusted for the Line Out connector. Treble Set the treble level Range: 0~100; Default: 50 Note: This setting applies only to the internal speakers, and cannot be adjusted for the Line Out connector. Planar UltraRes Series User Manual...
  • Page 49 Balance Set the audio balance Range: 0~100; Default: 50 Enable Internal Speakers Disable or enable the built-in speakers Options: On, Off; Default: On Mute Mute or unmute the audio Options: On or Off; Default: Off Planar UltraRes Series User Manual...
  • Page 50 If it is not saved, it will appear as “<Empty>”. Recall Apply the setup from the selected preset Range: Preset 1~Preset 10 Save Save the current setup for later recall Range: Preset 1~Preset 10 Delete Delete the selected preset Range: Preset 1~Preset 10 Planar UltraRes Series User Manual...

  • Page 51: Advanced Settings Menu

    Panel Brightness Submenu Intensity Set the intensity of the LCD backlight Range: 0~100; Default: 75 Local Dimming Turn on or off the local dimming function, if supported by the display Options: On, Off; Default: On Planar UltraRes Series User Manual...
  • Page 52 OPS Power Down Check When this is enabled, the system will wait for a signal from the OPS module indicating it has finished its power down sequence before going into standby Options: Disable, Enable; Default: Enable Planar UltraRes Series User Manual...
  • Page 53 The current DNS server. You can use the number keys on the remote to enter this information. Note: The specified DNS server is used when Use Network Time is checked for the Set Date and Time setting. DHCP Turn DHCP on or off Options: On, Off; Default: On Planar UltraRes Series User Manual...
  • Page 54 Enable or disable the splash screen during startup Options: Enable or Disable; Default: Enable OSD Rotation Rotate the OSD menu so that it is readable if the display is mounted in portrait orientation Options: Landscape or Portrait; Default: Landscape Planar UltraRes Series User Manual...
  • Page 55 Advanced Settings Menu Blank Screen Color Select the color to display when there is no signal in a zone Options: Black, White, Gray, Red, Green, Blue, Cyan, Magenta, Yellow Default: Black Schedule Submenu Planar UltraRes Series User Manual...
  • Page 56 Action: The action to take for the event. Options are Turn On, Turn Off, Recall, Panel Brightness. Data: The preset to recall when the Action is set to Recall, or the backlight setting when the Action is set to Panel Brightness. Planar UltraRes Series User Manual...
  • Page 57 4K30 selects an EDID format compliant with HDMI 1.4b and DP 1.1 • 1080P selects an EDID format compliant with HDMI 1.3 and DP 1.1 Options: 4K60, 4K30, 1080P Horizontal Active The number of active pixels in a line Range: 0~4095 Planar UltraRes Series User Manual...
  • Page 58 The number of non-active lines in a field Range: 0~255 Vertical Front Porch The number of line times in the vertical front porch Range: 0~255 Vertical Sync Width The number of line times in the vertical sync Range: 0~255 Planar UltraRes Series User Manual...
  • Page 59 In this case, an asterisk (*) will appear next to the color coordinate value. Note: The white color point should be adjusted before adjusting the other color points. Planar UltraRes Series User Manual...
  • Page 60 Adjust the y coordinate of the green color point Range: 0.000-0.800 Blue x Adjust the x coordinate of the blue color point Range: 0.000-0.800 Blue y Adjust the y coordinate of the blue color point Range: 0.000-0.800 Planar UltraRes Series User Manual...
  • Page 61 Copy the color coordinate settings for the current zone and the current Color Gamut setting to all other zones Revert to Defaults Reset the color coordinate settings for the current zone and the current Color Gamut setting to their default values Planar UltraRes Series User Manual...
  • Page 62 Unit Row 3 Unit Row 3 Unit Row 3 Unit Column 1 Unit Column 2 Unit Column 3 Unit Row 4 Unit Row 4 Unit Row 4 Unit Column 1 Unit Column 2 Unit Column 3 Planar UltraRes Series User Manual...
  • Page 63 Unit Row 2 Unit Row 2 Unit Row 2 Unit Column 3 Unit Column 2 Unit Column 1 Unit Row 1 Unit Row 1 Unit Row 1 Unit Column 3 Unit Column 2 Unit Column 1 Planar UltraRes Series User Manual...
  • Page 64 Unit Row 3 Unit Row 2 Unit Row 1 Unit Column 3 Unit Column 3 Unit Column 3 Unit Row 3 Unit Row 2 Unit Row 1 Unit Column 4 Unit Column 4 Unit Column 4 Planar UltraRes Series User Manual...
  • Page 65 Unit Row 1 Unit Row 2 Unit Row 3 Unit Column 2 Unit Column 2 Unit Column 2 Unit Row 1 Unit Row 2 Unit Row 3 Unit Column 1 Unit Column 1 Unit Column 1 Planar UltraRes Series User Manual...
  • Page 66 Frame Width and Frame Height parameters. See "Frame Compensation Examples" on page 61. Options: Disable, Enable; Default: Disable Frame Width, Frame Height Selects how many lines/pixels are removed from the image to compensate for the display’s bezel Planar UltraRes Series User Manual...
  • Page 67 Advanced Settings Menu Frame Compensation Examples Below are examples with the Frame Compensation feature enabled (left) and disabled (right). Note that the eagle’s eye is noticeably different when Frame Compensation is disabled. Planar UltraRes Series User Manual...
  • Page 68 This menu selects a test pattern to show on the display for diagnostic purposes. Test Patterns Options: Black, Gray, White, Red, Green, Blue, Magenta, Yellow, Cyan, Gray Ramp, Red Ramp, Blue Ramp, Color Bar, Checkerboard Planar UltraRes Series User Manual...
  • Page 69 Enable motion estimation motion compensation (frame interpolation). This improves smoothness for fast motion video content. Options: Off, Low, Medium, High; Default: Off DisplayPort Type Set the version of DisplayPort that is used by the system Options: 1.1, 1.2; Default: 1.2 Planar UltraRes Series User Manual...
  • Page 70 Save all settings in the display to a USB flash drive. The saved file will be named Planar-settings.bin and will be saved in the root folder of the USB flash drive. Note: A USB flash drive must be inserted into the USB-A connector prior to using this feature.

  • Page 71: Information Menu

    Information Menu Information Menu System Information Submenu This menu displays version information for all programmable parts in the system. It also contains the model and serial number. Planar UltraRes Series User Manual...
  • Page 72 Information Menu Image Information Submenu This menu displays image details for the current zone. If more than one zone is available, you can change zones by setting the Current Zone option. Planar UltraRes Series User Manual...
  • Page 73 Information Menu Error Log Submenu This menu displays a chronological list of system errors that have occurred. For a list of possible errors, see "Error Codes" on page 92. Planar UltraRes Series User Manual...

  • Page 74: Using The Touch Screen

    Windows and Linux without a driver. To achieve greater than 12 points of touch on a Planar UltraRes Touch display, a driver will need to be installed on the operating system. Drivers for Windows and Linux can be found on http://www.planar.com/support...

  • Page 75: Uninstalling The Multitouch Driver

    • Flexible Scan Rate is at a default setting. Uninstalling the MultiTouch Driver On the PC, select the Start menu, All Programs and the PQLabs Software. Click on the MultiTouch Driver. Select the Uninstall option. Planar UltraRes Series User Manual...

  • Page 76: Planar Ultrares Remote Monitoring Software

    Planar UltraRes Remote Monitoring Software Planar UltraRes Remote Monitoring is a software tool that displays information about the display via a web browser. It is used primarily to access the settings in the OSD as well as provides some additional features.

  • Page 77: Remote Monitoring Inputs And Views

    This page shows how the sources will be laid out on the screen based on the current Multi-Source View and Advanced Layouts selections. For the OSD equivalent, refer to "Inputs and Views Menu" on page 36. Planar UltraRes Series User Manual...

  • Page 78: Remote Monitoring Audio

    This page enables you to make audio adjustments to the selected zone. Note: Volume, Bass, Treble and Balance do not apply to the S/PDIF output. For the OSD equivalent, refer to "Audio Menu" on page 42. Planar UltraRes Series User Manual...

  • Page 79: Remote Monitoring Presets

    To save or overwrite a preset, enter the preset number to save or overwrite, optionally enter a custom name for the preset, and then click the Save button. For the OSD equivalent, refer to "Presets Menu" on page 44. Planar UltraRes Series User Manual...

  • Page 80: Remote Monitoring Panel Brightness And Power

    Remote Monitoring Panel Brightness and Power This page enables you to make adjustments to the brightness and power settings. For the OSD equivalents, refer to "Panel Brightness Submenu" on page 45 and "Power Submenu" on page 46. Planar UltraRes Series User Manual...

  • Page 81: Remote Monitoring Notifications

    • User Name: Login username for the SMTP server. • Password: Login password for the SMTP server. • Email From Address: The email address that will be shown in the “From:” field of the notification emails. Planar UltraRes Series User Manual...

  • Page 82: Remote Monitoring System Settings

    View Last 10 Log Messages button to get more detailed information about the failure. Remote Monitoring System Settings This page enables you to make adjustments to a variety of system settings. For the OSD equivalent, refer to "System Settings Submenu" on page 63. Planar UltraRes Series User Manual...

  • Page 83: Remote Monitoring Access Control

    With the exception of System Information, all functions listed above require User level access. If no password is set for either access level, all functions can be accessed. By default, there are no passwords for either access level. Planar UltraRes Series User Manual...

  • Page 84: External Control

    External Control In addition to using the Planar UltraRes remote control and display, there are other methods of controlling the Planar UltraRes display externally: • Using a serial link to send ASCII commands and to receive responses to those commands. The same set of commands can be sent over RS-232, USB, TCP or UDP.

  • Page 85: Signal Compatibility

    VESA DMT 1280x960 85.002 85.938 148.500 x VESA DMT 1280x1024 60.02 63.981 108.000 x VESA DMT 1280x1024 75.02 79.976 135.000 x VESA DMT 1280x1024 85.02 91.146 157.500 x VESA DMT 1360x768 47.712 85.500 VESA DMT Planar UltraRes Series User Manual...
  • Page 86 480i SMPTE 125M, CEA-861-F Formats 6 & 7 576i ITU-R BT.601, CEA-861-F Formats 21 & EDTV 480p 31.469 27.000 ITU-R BT.1358, CEA-861-F Format 17 & 576p 31.250 27.000 SMPTE 125M, CEA-861-F Format 6 & 7 Planar UltraRes Series User Manual...
  • Page 87 CEA-861-F Format 95, HDMI 1.4b VIC 3 3840x2160 67.500 297.000 x CEA-861-F Format 96, 4:2:0 sub- sampling 3840x2160 135.000 594.000 x CEA-861-F Format 96 3840x2160 67.500 297.000 x CEA-861-F Format 97, 4:2:0 sub- sampling 3840x2160 135.000 594.000 x CEA-861-F Format 97 Planar UltraRes Series User Manual...

  • Page 88: Color Subsampling Support

    RGB 4:4:4 YUV 4:4:4 YUV 4:2:2 YUV 4:2:0 Video Timing Input Supported Supported Supported Supported 4K @ 50/60 Hz 4K @ 50/60 Hz HDMI 1-2, OPS 4K @ 50/60 Hz HDMI 3-4 All Other Supported Timings Planar UltraRes Series User Manual...

  • Page 89: Specifications

    (10 bit depth) Connectivity Standard Inputs DisplayPort 1.2, HDMI 2.0 x 2, HDMI 1.4 x 2, OPS Audio Output Line out, S/PDIF Control and LAN RJ45, RS232 In, IR, Keypad, Planar® UltraRes™ App Monitoring Mechanical Display Standard/ERO™: Standard/ERO™: Standard/ERO™: Dimensions 66.5"...
  • Page 90 Touch: 234 lbs (107 kg) (138 kg) Touch: 330 lbs (150 kg) Mounting Planar Profile Mounting Planar Profile Mounting System or VESA System or VESA 600 x 400 mm 400 x 400 mm Wall Mount Landscape: 21 lbs (9.5 Landscape: 23 lbs (10.4 Landscape: 24.7 lbs...
  • Page 91 ERO (ERO and ERO-T models only) Surface Treatment Anti-glare (AG) Anti-reflective (AR) Glass Type 2mm Corning® Gorilla® Glass 3mm soda-lime Touch (ERO-T models only) Touch Technology Supporting OS Windows 7, 8, 10, Vista, XP, Mac OSX, and Linux Planar UltraRes Series User Manual...

  • Page 92: Dimensions

    Dimensions UR7551-MX Planar UltraRes Series User Manual...

  • Page 93: Ur7551-Mx Touch

    UR7551-MX Touch UR7551-MX Touch Planar UltraRes Series User Manual...

  • Page 94: Ur8651-Mx

    UR8651-MX UR8651-MX Planar UltraRes Series User Manual...

  • Page 95: Ur8651-Mx Touch

    UR8651-MX Touch UR8651-MX Touch Planar UltraRes Series User Manual...

  • Page 96: Ur9851

    UR9851 UR9851 Planar UltraRes Series User Manual...

  • Page 97: Ur9851 Touch

    UR9851 Touch UR9851 Touch Planar UltraRes Series User Manual...

  • Page 98: Troubleshooting During

    If you are not able to solve your issue in this section, please contact Planar’s Technical Support team for assistance. Error Codes To see the last 50 errors that have occurred, select the Error Log tab in the OSD ( MAIN >...

  • Page 99: Symptoms, Possible Causes And Solutions

    Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz Solution Make sure that your graphics card can support a 4K output. See "Supported Graphics Cards" on page 25 for a list of the current graphics cards that Planar supports for the Planar UltraRes Series displays. Solution Confirm that you are using a DisplayPort output.
  • Page 100 View setting is not Single, and you select OPS in a zone, any zones that are showing HDMI 1 will automatically change to OPS. Conversely, if you select HDMI 1 in a zone, any zones that are currently showing OPS will automatically change to HDMI 1. Planar UltraRes Series User Manual...
  • Page 101 Make sure the IR is fully connected by pressing hard to unsure it is inserted as far as possible. Possible Cause The wired IR module cable is not being used. Solution Make sure that the wired IR module cable is being used. Planar UltraRes Series User Manual...

  • Page 102: Accessing Planar's Technical Support Website

    Accessing Planar’s Technical Support Website Visit http://www.planar.com/support for the following support documents and resources: • User Manual • RS232 User Manual • Touch screen drivers • Standard warranties • Planar support hotline number and email Planar UltraRes Series User Manual...
  • Page 103 36 normal usage guidelines, 5 installation before you build, 10 of display on a wall, 11 of LCD, 10 OPS expansion slot, 24 OPS expansion slot safety precautions, 3 installation, 24 introduction, 1 optional Planar UltraRes Series User Manual...
  • Page 104 82 supported timings, 79 temporary image retention avoiding, 4 definition, 4 timings, 79 see temporary image retention touchscreen using the touchscreen, 68 troubleshooting, 92 during installation, 92 error codes in Planar UltraRes, 92 Planar UltraRes Series User Manual...

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