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Troubleshooting Guide
Problem
Door closing too fast
Door closing too slow
Door does not open to desired location
Door does not reach fully opened position
Door opens and closes repeatedly
Cover will not snap onto backplate
Cover will not stay on operator
Technical Product Support:
Monroe, NC 28112 USA
Phone: 877.974.2255 ext: 2
Techsupport.NortonRixson@assaabloy.com
NortonRixson.com
Norton Rixson is a brand associated with ASSA ABLOY Accessories and Door Controls Group, Inc., an ASSA ABLOY Group company.
Copyright © 2023, ASSA ABLOY Accessories and Door Controls Group, Inc. All rights reserved. Reproduction in whole or in part
without the express written permission of ASSA ABLOY Accessories and Door Controls Group, Inc. is prohibited.
Adjust Latch and/or Sweep valves on closer clockwise (see page 13)
Adjust Latch and/or Sweep valves on closer counterclockwise (see page 13)
1) Adjust Backcheck valve on closer counterclockwise, OR
2) Decrease spring force on closer body (door must still close in event of power failure
(see page 13), OR
3) Ensure shoe is properly oriented on door (see page 11)
1) Adjust Backcheck valve on closer counterclockwise, OR
2) Decrease spring force on closer body (door must still close in event of power failure
(see page 13), OR
3) Ensure shoe is properly oriented on door (see page 11)
Change selector mode switch from H/O to On
1) Wire protruding from under cover
2) Backplate is twisted / not mounted properly. (see page 7)
Cover extrusion has been stretched too wide and will not properly secure
Approved 2023-11-10
Solution
80-9360-1048-020 Rev 1 01/23
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