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Troubleshooting
Door won't latch
Door is too difficult to open
Rixson Technical Product Support:
Monroe, NC 28112 USA
Phone: 800.438.1951 ext: 6030
TechSupport.Rixson@assaabloy.com
rixson.com
Rixson is a brand associated with ASSA ABLOY Accessories and Door Controls Group, Inc., an ASSA ABLOY Group company.
Copyright © 2021, ASSA ABLOY Accessories and Door Controls Group, Inc. All rights reserved. Reproduction in whole or in
part without the express written permission of ASSA ABLOY Accessories and Door Controls Group, Inc. is prohibited.
Symptom
Spring tension not strong enough
Latch speed control not fast enough
Door hung on products other than
emergency release hinges specified
Arm is not preloaded
Spring tension is set too strong
Approved 2021-10-20
Cause
Increase opening force.
See Adjustments section.
Adjust latch speed valve.
See Adjustments section.
Send template for hanging means
to factory. A new installation sheet
is required. Closer may need to be
relocated.
See Step I. Attach Arm to Track
Decrease opening force.
See Adjustments section.
Remedy
ISW73ER Rev 1 10/21
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