Troubleshooting Guide - Assa Abloy Norton 6000 Series Programming Instructions Manual

6000 Series Programming Instructions
Problem
Door closing too fast
Door closing too slow
Door does not open to desired location
Door does not reach fully opened position
Door opens and closes repeatedly
Motor is driving in the wrong direction
When door reaches open position, door drifts toward
closed position
When door reaches open position, door drifts further
open
When door reaches open position, door bounces
When signal is received, operator tries to open door
before auxiliary components are unlatched / retracted
Error message says "Short Circuit"
Error message says "Over Voltage"
Error message says "Under Voltage"
Error message says "Aux1, Aux 2, or Aux 3 Stuck"
Error message says "Comm Error"
Error message says "Presence Detect"
Error message says "Drive Disabled"
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80-9360-1043-020 Rev 1 05/21

Troubleshooting Guide

Solution
Decrease Closing Speed (Onboard: see page 8, Wi-Fi: see page 11)
1) Physically adjust Latch and/or Sweep valves on closer counterclockwise OR
2) Increase Closing Speed (Onboard: see page 8, Wi-Fi: see page 11)
1) Repeat Open Position setup process (Onboard: see page 6, Wi-Fi: see page 10), OR
2) Increase Obst Delay (Onboard: see page 8, Wi-Fi: see page 11)
1) Repeat Open Position setup process (Onboard: see page 6, Wi-Fi: see page 10), OR
2) Increase Obst Delay (Onboard: see page 8, Wi-Fi: see page 11)
Change Selector Mode switch from H/O to On (see page 4)
Change Arm Type (Push / Pull). A new Setup is required. (Onboard: see page 5, Wi-Fi: see page 10)
Increase Hold Speed until door stops drifting. (Onboard: see page 8, Wi-Fi: see page 11)
Decrease Hold Speed until door stops drifting. (Onboard: see page 8, Wi-Fi: see page 11)
Decrease Slow Speed. (Onboard: see page 8, Wi-Fi: see page 11)
1) Confirm latch devices are getting proper power,
2) Confirm latch devices are receiving power long enough to fully retract - adjust Latch Retraction on
controller as needed, (Onboard: see page 8, Wi-Fi: see page 11)
3) If latch device is not retracting fast enough, increase Start Delay on controller to assure latch device
has had sufficient time to fully retract before operator starts opening door. (Onboard: see page 8,
Wi-Fi: see page 11)
Turn off power to unit. Check wiring for short / cut.
Check incoming power - line voltage has exceeded 145VAC.
Check incoming power - line voltage has dropped below 80VAC.
Disconnect Aux 1, 2, or 3 inputs and confirm error message goes away. If so, make sure input device is
not stuck (sending constant signal). Controller has a 3 minute protection limit.
Inverter must be replaced.
Unit has a presence detector attached and device has been activated.
Selector Mode switch is in the "Off" position. (see page 4)
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